Director, Inbound Sales
Posted on: August 16, 2019
Client Reference Code: 243659
The Spectrum Inbound Sales Director has total responsibility for
directing Inbound Sales centers as far as performance to budget,
staffing to budget, obtainment of quota, and development of this
channel as determined by the Senior Leadership team. Responsible
for assigned revenue growth targets through current and new
customers. This position is responsible for and oversees the Sales
reps, Supervisors, and Managers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Motivate and drive performance of all the call center, as well as
make decisions that are in Charter?s best interests.
Direct the attainment of key performance indicators including
sales, revenue, close rate, bundle sell-in, productivity, quality,
and service levels
Direct the budget process including quota setting, roll up of
quotas to supervisors and managers, managing departmental
expenditures and staying within budget guidelines, and running a
fiscally responsible division.
Spearhead ongoing development within all levels of the
Direct the development and implementation of market strategies to
gain new market share and be able to make decisions on when and
when not to test and/or continue an initiative.
Ensure the Inbound Sales organization is in compliance with laws
and regulations relating to call center operations
As the business grows, assist executive leadership in developing
business plans that include capacity planning, technological
infrastructure development, process improvement, etc
Direct and recommend necessary corporate initiatives and/or changes
needed, to support department growth and compliance.
Create a culture to improve sales performance through better
processes, technology and methodologies
Develope sound and timely business practices to drive short and
long term sales performance.
Interface with other departments through written and verbal
communications, specifically, but not limited to:
- Marketing- Work to coordinate marketing activity that will
drive increased calls to the centers within the desired audience
and with relevant and timely messaging.
- Training ? Interface to identify Sales Specialists areas for
improvement and coordinate ongoing training initiatives that will
foster continuous improvement and be in-line with long term
- Business Analysts ? Coordinate and design the reporting needed
to diagnose, identify trends and readily dashboard the status to
your leadership team.
- Field leadership ? Coordinate efforts and process, to insure
consistency and best in class process are being leveraged.
- Operations ? Work to ensure all deals are moving effectively
from order to cash as efficiently and effectively as possible. Work
to make changes in any area of opportunity identified, to insure a
positive customer and employee experience.
- Compensation/Incentives teams ? Interface with financial teams
to create compensation plans, incentives for motivation and to
manage and monitor on target earnings expectations.
Skills / Abilities and Knowledge
Strong sales aptitude with verifiable track record of success
leading sales operations in a call center environment
Marketing background in a call center environment
Proven sales and service performance in fast-paced, entrepreneurial
environments, with demonstrated ability to build teams,
organizational capability, processes, and required tools and
Deep understanding of Call Center best practices in selling,
service, and profitable operation
Excellent working knowledge of financial measurements and
analytical skills and ability to analyze business results and
implement strategies or tactics required to optimize/correct
Creative thinker and problem solver
Strong power point and excel skills
Bachelor's degree in marketing or related field, or equivalent
Related Work Experience
10+ years: Overall business experience
7-10 years: Call Center Leadership
7-10 years: Inbound Sales/Marketing experience in
7-10 years: Management experience
Travel as required between the existing centers, as well as various
Job Code : CIB700 Dir, Inbound Sales Exempt 243659BR
Keywords: Spectrum, Akron , Director, Inbound Sales, Sales , Akron, Ohio
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