Customer Service Representative

Company: Insight Global
Location: Akron
Posted on: May 27, 2023

Job Description:

This role is responsible for handling all assigned bankruptcy filings from inception to discharge or dismissal, following federal, state and district guidelines. This position is responsible for reviewing bankruptcy filing documents and following set processes for handling the bankruptcy process, including updating system information and responding to important time sensitive filing responses. The position also requires being able to have professional discussions with the bank's counsel, bankruptcy court personnel, and other vendors as needed. The ideal candidate must be detail oriented and possess the ability to follow precise instructions, to type and write up to professional standards, and possess first-rate customer service skills.

Other critical functions

* Coordinate any repossession or foreclosure determinations.

* Manage and monitor new bankruptcy filings, discharges, and dismissals, updating accounts accordingly including credit bureau updates.

* Review, prepare, and ensure timely filing of Proof of Claims on new Bankruptcy Chap 13 filings

* Review, prepare, and assist with preparing supporting documents for attorney to file Motions for Relief

* File Notification of Action and assist in managing Bankruptcy 7 and Bankruptcy 13 post-petition debt accounts for monitoring purposes

* Handle Email/mail notifications received from US Courts and US Trustees

* Timely review, prepare, and propose reaffirmation agreements on Bankruptcy Chap 7 cases

* Performs other job-related duties as assigned

* Able to work remote in rare or special circumstances

Minimum Requirements

* Working in a face-to-face customer service environment

* Experience working for a bank

Keywords: Insight Global, Akron , Customer Service Representative, Sales , Akron, Ohio