Patient Service Rep - Akron Rehab
Company: Akron Children's Hospital
Location: Akron
Posted on: May 24, 2023
Job Description:
About Akron Children's HospitalAkron Children's Hospital has
been caring for children since 1890, and our pediatric specialties
are ranked among the nation's best by U.S. News & World Report.
With two hospital campuses, regional health centers and more than
50 primary and specialty care locations throughout Ohio, we're
making it easier for today's busy families to find the high-quality
care they need. In 2020, our health care system provided more than
1.1 million patient encounters. We also operate neonatal and
pediatric units in the hospitals of our regional health care
partners. Every year, our Children's Home Care Group nurses provide
thousands of in-home visits, and our School Health nurses manage
clinic visits for students from preschool through high school. With
our Quick Care Online virtual visits and Akron Children's Anywhere
app, we're here for families whenever and wherever they need us.
Learn more at .OUR PROMISES
- To treat every child as we would our own
- To treat others as they would like to be treated
- To turn no child away for any reasonPrior to the start date,
full COVID-19 vaccination is required for employment. Full
vaccination is defined as 14 days after the last received
vaccination. Boosters are excluded from this requirement.We are
seeking people who are committed to fostering a diverse environment
in which patients, family and staff from a variety of backgrounds,
cultures, and personal experiences are welcomed, included and can
thrive.Full Time (40 hours per week)--Must be able to work as early
as 7am and as late as 7pmSummary:The Patient Service Representative
provides a comprehensive set of business, financial and
appointment-related services including visit preparation, patient
arrival and departure functions, payment functions and creating a
positive patient experience. Responsibilities:
- Develops and maintains positive relationship with patients and
families by greeting and providing prompt and caring response to
questions, requests, etc.
- Performs point-of-service activities [visit preparation, co-pay
collection, patient tracking and other duties] as assigned under
the direction of the supervisor.
- Schedules patient visits or other diagnostic testing utilizing
hospital procedures and resources.
- Manages third-party payors and collection of co-pays.
- Follows through on routine tasks and general office duties,
i.e., faxing, copying, filing, mailings, promptly returning phone
calls, taking and distributing messages, and etc.
- Responsible for ensuring appropriate front desk inventory is
maintained and communicating the need to appropriate staff
member.
- Provide for smooth running of office by setting and revising
priorities based on workload and anticipating needs and
deadlines.
- Ensure overall department appearance including the cleanliness
of the work area and waiting room as needed.
- Participates in clerical and administrative cross coverage
efforts as needed.
- Ensure HIPAA compliance is followed.
- Other duties as required.Technical Expertise
- Experience working in a general office setting (clerical or
administrative duties in an office setting) is preferred.
- Experience working in a healthcare environment is
preferred.
- Experience in computerized scheduling system preferred.
- Knowledge of medical terminology preferred.
- Excellent interpersonal skills to communicate effectively via
telephone or face-to-face with patients, patient families,
physicians and other staff members within the facility.
- Strong organizational skills with the ability to effectively
prioritize multiple tasks. Ability to perform basic math skills to
process insurance co-payments.
- Experience working in -Microsoft Office (Outlook, Excel, Word)
or similar software is required.Education and Experience
- Education: A high school diploma or equivalent is
required.
- Certification: None.
- Years of relevant experience: Relevant (clerical or
administrative duties in an office setting) experience is
preferred.
- Years of experience supervising: None. Full Time FTE:
1.000000Akron Children's Hospital is an Equal Opportunity Employer
of Minorities, Females, Protected Veterans, and Individual with
Disabilities. EEO is the law, please click/copy paste the link
below to learn more: Position: ADMINISTRATIVE
Keywords: Akron Children's Hospital, Akron , Patient Service Rep - Akron Rehab, Sales , Akron, Ohio
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