Inside Sales Representative
Company: SPECTRUM
Location: Akron
Posted on: August 7, 2022
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$26.19/hour or $54,471 annually. Top performers can earn $81,000,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).JOB SUMMARYMaximize sales
opportunities by effectively answering and handling inbound sales
calls in an effort to acquire new customers, and solicit existing
customers by selling them additional products and services.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support
all efforts to simplify and enhance the customer
experience.Establish and maintain a high level of customer
satisfaction, professionalism and courtesy during all sales
transactions.Consistently meet or exceed weekly and monthly sales
activity goals by utilizing sound telephone based selling
techniques.Respond to inbound sales calls promptly and efficiently,
as outlined by the required call handling metrics, to include
productive time, schedule adherence, handle time, after call work,
etc.Effectively and efficiently sell products and services to
prospective customers and maximize additional revenue from existing
customers by selling incremental products and services through use
of recommended sales techniques. Identify and maximize upselling
and cross selling sales opportunities.Ability to learn and master
order processing billing system regarding all aspects of sales
order entry, order inquiries, and other tools and functions as they
relate to the inbound sales function.Have a full understanding of
and consistently demonstrate proficiency at explaining all products
and services to existing and prospective customers.Acquire and
demonstrate thorough knowledge of competitors' pricing, packaging
and products in an effort to discuss side by side comparisons of
Charter's and competitors' products and services. Promote and
communicate current marketing campaigns and promotions.Work with
other departments, as necessary, to resolve customer issues.Perform
other duties as required by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and
services to include video (TV), data (internet) and voice
(telephone)
Ability to work variable hours; may include weekends, holidays, and
split days off
Required Education
High school diploma or equivalentPREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to perform job at workstation for prolonged periods of
time
Ability to communicate with customers and colleagues in a clear,
straight forward and professional manner
Ability to apply appropriate sales techniques and demonstrate
sustained achievement of stated sales goals
Demonstrated computer and consumer electronics skills
Ability to use personal computer and appropriate software
applications to include billing system and other role-related
tools
Effective verbal and written communication skills
Effective organizational skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job
duties
Preferred Related Work Experience and Number of Years
Call center sales experience preferred - 2
WORKING CONDITIONS
Office environment SIB120 317201 317201BR
Keywords: SPECTRUM, Akron , Inside Sales Representative, Sales , Akron, Ohio
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