Customer Service Representative

Company: Mustard Seed Health Food Market, Inc.
Location: Akron
Posted on: April 6, 2021

Job Description:

We are Northeast Ohio's largest locally owned Natural Food Store, proudly serving our communities for 37 years. Our specialty is providing high quality natural and organic foods and products along with education on food issues and the environment. We adhere to strict ingredient standards and promote locally grown food.
Job Summary
Provides excellent customer service acting as a liaison between the store, its customers and associates to resolve customer concerns and provide product and operational information. Operates a cash register and check stand to provide excellent customer service with the most accurate and efficient checkout service possible.
Responsibilities

• 
  
• Provides prompt and courteous customer service.
  
• Performs service desk duties including, but not limited to, refunds and exchanges, class registration, screening and distributing incoming calls, special ordering.
  
• Resolves customer concerns using sound judgment.
  
• Performs a cash audit of the contents in assigned cash drawer at the start and end of the work shift.
  
• Uses electronic scanner to record prices.
  
• Is knowledgeable of produce merchandise carried in the store.
  
• Processes payments and other various discount transactions at point of sale, and redeems discount and promotional coupons.
  
• Bags merchandise.
  
• Performs other duties as assigned.
  
  Education And Experience (E = Essential D = Desired)
  (E) High school education or equivalent
  
  (E) One to three months customer service experience
  
  (D) Previous Cashier experience preferred.
  
  
  Knowledge, Skills, Abilities
  Interpersonal skills
  
  Basic math skills
  
  Demonstrated problem solving ability
  
  Verbal communication skills
  PM19
  PI132008761

Keywords: Mustard Seed Health Food Market, Inc., Akron , Customer Service Representative, Sales , Akron, Ohio