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Senior Business Analyst

Company: Homesite Group
Location: Akron
Posted on: September 12, 2018

Job Description:



Senior Business Analyst



Location



Ohio, Akron



Job Category



Analytics




Apply Now

Founded in 1997, Homesite Insurance was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.

One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.

We are looking for a Senior Analyst to support our contact center operations and contribute to the broader operations team. Your primary responsibilities will be supporting the business unit owners by providing insight into data and understanding the impact of change on our sales & solutions organizations.

The successful candidate must be self-motivated, and able to demonstrate the ability to learn quickly and be able to participate in a fast paced, analytical environment. This person will need to be an outside of the box thinker and be willing to work on multiple tasks in parallel while ensuring accuracy and timeliness in their work product.

Responsibilities


  • Complete operational performance analysis to find conclusions using quantitative methodologies and critical thinking.

  • Monitor KPI's, bring awareness to and provide in-depth root cause analysis to changes and trends. Recommend mediation or improvement strategies when necessary.

  • Provide forecast versus actual analysis and insights into changes, drivers and trends.

  • Lead projects to create new reports, data models, and information tools based upon the business need.

  • Produce and maintain, automating where possible, an inventory of standard reports.

  • Develop performance metrics, controls, and dashboards to report actual performance against forecast.

  • Manage an analyst by providing coaching, mentoring and feedback to assure that all reporting and analysis are completed with accuracy.

  • Support departmental and organizational initiatives by supplying the necessary data inputs to drive decisions and measure change impact.

  • Take a lead role, working with the controller and finance, in planning the contact center budget.

    Requirements/Qualifications


    • Strong analytical skills with the ability to interpret data and make recommendations to the business leaders.

    • Experience with management reporting and/or financial planning/modeling.

    • Experience in contact center management, analytics or consulting.

    • Deep understanding of business drivers combined with the desire to continuously improve performance outcomes.

    • Strategic builder of capabilities.

    • Excellent communication skills with the ability to present findings to the executive team.

    • Advanced MS Excel and SQL skills. Proficient in Word, PowerPoint, Visio & Tableau.

    • BA/BS in Business Administration, Accounting, Finance or Economics.

    • Project management skillset to manage competing priorities, allowing multiple work efforts to be completed in parallel and proper estimation of deliverables.

      Preferred Qualifications


      • Advanced degree, MBA preferred.

      • Ten or more years of work experience in a reporting and analysis role.

      • Proven ability to develop others and build strong teams.

      • Property and Casualty insurance experience.



        Keywords: Homesite Group, Akron , Senior Business Analyst, Professions , Akron, Ohio

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