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Desktop Support Technician

Company: Insync Staffing
Location: Akron
Posted on: May 15, 2024

Job Description:

Desktop Support TechnicianPay Rate $24.00/hour - paid weeklyDuration: 3 month contract to permanentHours: Monday-Friday 730AM-430PMLocation : Akron, OHJob Summary:As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.Youll work to create the ideal experience that any customer would seek to encounter.Troubleshooting and preventative maintenance of the site.Communications, Hardware Break-Fix, Installing.Warranty Dell support.Mac experience is a plus.Certification Requirements: A+/nice to have Dell/Lenovo/MacWhat You'll Do:Power up, install Windows updates and drivers, install any required applicationsInstall, move, add and change (IMAC) the device in ServiceNow.Re-box the devicesCreate shipping labels and fix to box Ship the devices to end-userMonitor calls, incidents and requests using client provided ServiceNow toolWho You Are:Experienced 1-3 years of related work experience, or AA degree, technical training, or equivalent combination of education and experience.Solid experience and understanding of IT services and products.Enthusiastic about technology and willing to learn and stay on the cutting edge.PersonableRelatable and responsible when interacting with ALL customers.Consultative approach to solving issues.ReliableAble to transform technical IT solutions lingo into terms everyone understands.Impeccable follow-through to customer satisfaction.TOP 2 required skills:Deskside Support and Customer ServiceOverall years of experience:1-3 years of experience supporting PC Hardware and software.Specific certifications or education:A+ certification a plusBenefits (employee contribution):Health insuranceHealth savings accountDental InsuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#IND23by Jobble

Keywords: Insync Staffing, Akron , Desktop Support Technician, Professions , Akron, Ohio

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