Customer Service Technician
Company: Windstream
Location: Hudson
Posted on: March 16, 2023
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Job Description:
Job Description Job ID:23000574**This Position Follows a Union
Bidding Process**About the Role:Windstream's team of Customer
Service Technicians are vital team members who represent our
leading telecommunications brand that connects homeowners, small
business, enterprise and carrier partners across the United States.
Our team of Customer Service Technicians care about technology and
connecting customers to products they value. Through providing
technical expertise and customer support, our Customer Service
Technicians create meaningful connections with customers that
create long-term relationships.What You'll Do:Install and repair
residential and business communications services including
telephone, internet, and video.Train and work with tools and test
equipment to provide service of multiple different technologies and
network designs.recommend products and services that resolve their
communications needs. Work in both buried and aerial plant
requiring pole climbing and ladder skills.Safely operate and
maintain clean and organized company service vehicle.Work in both
inside and outside environments.Complete necessary safety training
and follow safety standards and regulations.You will report to the
Manager of Local Operations.Do You Have?Basic technology and math
skillsValid driver's license and safe driving recordAbility to
distinguish colors in use of color-coded cable.Ability to use
equipment with maximum load capacity of 275lbs.Ability to lift up
to 50lbs, capable of working aloft.Ability to successfully complete
required safety training.Ability to work assigned schedules and
extended hours including day, evening, weekend, and holiday
hours.Ability to respond to after hour call-outs.High School Degree
or GED equivalentEven Better:Customer service or sale
experience.Certifications or training directly related to the
position.Two-year technical degree in computers or electronics, or
the equivalent in work experience.Our Benefits:Medical, Dental,
Vision Insurance PlansIdentify Theft, Legal, Auto & Home and Pet
Insurance401K PlanHealth & Flexible Savings AccountLife and
AD&D, Spousal Life, Child Life Insurance PlansEducational
Assistance PlanParticipation in Windstream's benefit plans by
employees in bargaining units is subject to the terms of their
collective bargaining agreementAbout US:Windstream Holdings, Inc.,
is a leading provider of advance network communications and
technology solutions for consumers, small businesses, enterprise
organizations and carrier partners across the U.S.IND123#LI-SM1Job
Requirements Actual base pay for this job will depend on the
candidate's primary work location and other factors, such as
relevant skills and experience.EEO Statement: Windstream is an
equal opportunity employer. At Windstream, we celebrate the
authenticity and uniqueness of our people and their ideas. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
genetic information, protected veteran status, current military
status, disability, sexual orientation, gender identity, marital
status, creed, citizenship status, or any other status protected by
law, and to give full consideration to qualified disabled
individuals and protected veterans. The diverse voices of our
employees fuel our innovation and our inclusive culture. Employment
at Windstream is subject to post offer, pre-employment drug
testing. Windstream is an equal opportunity employer. At
Windstream, we celebrate the authenticity and uniqueness of our
people and their ideas. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, genetic information, protected
veteran status, current military status, disability, sexual
orientation, gender identity, marital status, creed, citizenship
status, or any other status protected by law, and to give full
consideration to qualified disabled individuals and protected
veterans. The diverse voices of our employees fuel our innovation
and our inclusive culture. Employment at Windstream is subject to
post offer, pre-employment drug testing.
Keywords: Windstream, Akron , Customer Service Technician, Professions , Hudson, Ohio
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