Desktop Support Analyst

Company: Akron Children's Hospital
Location: Akron
Posted on: January 25, 2023

Job Description:

About Akron Children's HospitalAkron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at .OUR PROMISES

• To treat every child as we would our own
• To treat others as they would like to be treated
• To turn no child away for any reasonPrior to the start date, full COVID-19 vaccination is required for employment. Full vaccination is defined as 14 days after the last received vaccination. Boosters are excluded from this requirement.We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
  Full Time40 Hours/weekMonday - Friday, can be scheduled anytime between 6am-6pmOnsite, 5 days/week
  Summary:
  The Desktop Support Analyst position is responsible for installing and maintaining personal computer hardware and software, as well as all other peripheral equipment related to Desktop Support. -Responsibilities:
  
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment/peripherals as needed.
• Configure, deploy, maintain, troubleshoot and support approved Software
• Create alternative methods of completing tasks, correcting user errors and, system inconsistencies to improve the desktop team function.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Respond to tickets, and troubleshoot and resolve problems in a timely manner while adhering to established SLA's
• Support and enforce information service department (ISD) policies.
• Travel to regional locations to perform tasks related to core duties
• Provide outstanding customer service to all levels of the origination
• Support Office 365 and related applications
• Support re-active and pro-active refresh of computing devices on an annual basis
• Interface with approved Akron Children's vendors as required
• Any other duties as assigned. -Other information:
  Technical Expertise
  1. Ability to work under minimal supervision. 2. High level of computer troubleshooting abilities. 3. High attention to detail. 4. Ability to work with all levels of customers. 5. Willingness to travel to remote locations. Education and Experience
  1.Education: High school diploma or equivalent 2.Experience: minimum of four (4) years of experience. 3.Supervisor Experience: none required -Full Time -FTE: 1.000000
  Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. EEO is the law, please click/copy paste the link below to learn more:
  
  Position: IT IS

Keywords: Akron Children's Hospital, Akron , Desktop Support Analyst, Professions , Akron, Ohio