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Salesforce Senior Analyst

Company: Deloitte
Location: Hermitage
Posted on: June 22, 2022

Job Description:

Executive Accelerators (XA) Salesforce - Senior

Position summary

Passionate about technology? Energized by innovation? Deloitte is looking for candidates with outstanding leadership experience, strong academic performance, and excellent communication skills to join our Executive Accelerators Technology team. Executive Accelerators Salesforce Senior will support technology projects across Executive Accelerators with a special focus on the CFO program and help provide solutions to our unique challenges and opportunities.

The US CFO program is a strategic growth platform for Deloitte LLP ("Deloitte") to execute its vision "to be recognized as the pre-eminent advisor to the CFO." The CFO program aims to enhance Deloitte's CFO market position by focusing on the specific challenges, needs and demands CFOs face, and equipping our Deloitte colleagues to build and sustain meaningful relationships with CFOs and senior finance executives of key clients and target clients. The CFO program accomplishes this through an outstanding portfolio of initiatives and offerings, training curriculum, points of view, market information, and service solutions.

Work you'll do
As an Executive Accelerators Salesforce Senior, you will be an integral member of our Executive Accelerators Technology team and will support an array of Salesforce projects. The role is project-based where you may be supporting various projects simultaneously and will gain exposure to leadership across the firm.

The Executive Accelerators Salesforce Senior will:

  • Support the evolution and execution of Executive Accelerators (XA) and CFO program strategies through involvement in strategic Salesforce projects
  • Lead the ongoing development of our CFO program Salesforce.com implementation, drive successful utilization, and identify areas for process improvement using Force.com platform
  • Work closely with functional leaders, operational teams, and subject matter experts to develop and deploy new business processes including management of contacts, events, participation, operations, and our core business processes
  • This role is part technical project management and part administrator
  • Interact with stakeholders and drive capability requirements, including specifications for user interfaces & customized solutions
  • Responsible for the execution of the day-to-day configuration, support, maintenance and improvement of our CFO program Salesforce.com
  • Assist the CFO Lens app team in maintaining the site, troubleshooting Salesforce-related bugs and rolling out future versions of the app
  • Handle administrative functions including user account maintenance, report, dashboards, workflows and other routine tasks
  • Coordinate and lead the evaluation, scope, and completion of new CFO program development requests
  • Provide recommendations for improved and enhanced efficiency and innovative ideas for executive level dashboards/data analytics
  • Create and maintain system documentation, artifacts relating to best practices and system configuration, and user support materials
    Work with stakeholder teams to establish suitable processes to support administrative, development and change management activities

    Required Qualifications
    • Excellent project management skills and a positive attitude
    • Demonstrated ability to prioritize tasks, work on multiple assignments, manage ambiguity, and meet deadlines
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills
    • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
    • Demonstrate an innovative mindset by being able to provide value-added suggestions and/or alternate ways of doing things
    • Minimum three years of experience as a Salesforce.com administrator or consultant
    • Salesforce.com Admin certified
    • Strong understanding of Salesforce.com best practices and functionality
    • Strong data management abilities
    • Well-rounded technical skillset, including systems administration, application development, scripting, and user support
    • Previous experience working in/with systems design lifecycle methodologies
    • Four-year/ Bachelor's degree
    • Good analytical skills, detail oriented, and ability to work independently, be self-motivated, as well as part of a team
    • Strong planning and organizational skills with great attention to detail
    • Knowledge of agile project management with work experience a plus
    • Broad knowledge of Deloitte businesses preferred
    • Exceptional communication, presentation, relationship building skills
    • Ability to adapt quickly to changing business environment
    • Ability to manage multiple deliverables with shifting deadlines
    • Proficient in PowerPoint and Excel
    • PMP or Agile certification is a plus
    • Fully comply with all applicable policies of the Deloitte U.S. Firms and always maintain confidentiality, as we have access to highly confidential information of those who participate in CFO Signals surveys and for whom we conduct Transition Labs
    • Limited immigration sponsorship may be available


Keywords: Deloitte, Akron , Salesforce Senior Analyst, Professions , Hermitage, Ohio

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