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Customer Support Specialist (Wholesale Distributio

Company: Famous Supply
Location: Akron
Posted on: May 14, 2022

Job Description:

Job DescriptionIf you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who's just interested in another "job" where time is traded for pay. If this resonates with you, click "Apply" and find out why Famous has been named a Top Workplace every year for over a decade! The HVAC/Plumbing Wholesale Service Specialist is responsible for educating Famous Supply customers and Associates on equipment sold by Famous, and industry standards. Primary Job Responsibilities

  • Customer support to Famous customers to ensure that equipment sold by Famous Supply is properly installed and started in accordance with the manufacturer's guidelines
  • Provide end-user communication and assistance when requested by a Famous customer and be the liaison between end-users and Famous customers when the need arises
  • Educate Famous customers on industry updates
  • Assist Famous contractor customers in solving equipment and application problems associated with products sold by Famous
  • Directly responsible for clear, accurate, and concise feedback to the Director of HVAC Products, vendors, and other related parties of problems, opportunities, and competitive products
  • Maintain written records of job site visits, phone calls, and other customer contact. These records include, but are not limited to, contractors, retail customers, lawyers, and governmental agencies Required Experience and Skills
    • Must have a thorough understanding of airflow, duct sizing, load calculations, refrigeration cycled, codes, electrical wiring including ladder and pictorial wiring diagrams, gas piping, gas pressure regulators, gauges, and meters
    • Minimum of 10 years field experience on both commercial and residential products and applications
    • CFC Section 608 license Preferred Experience and Skills
      • Understanding of steam and hydronic systems What Makes Us Famous!
        • Family Atmosphere
        • Strong Culture through our 40 Fundamentals
        • Bonus Opportunity
        • Health and Wellness Coaching
        • Learning and Development Opportunities
        • Leadership Development Program
        • Career Growth Opportunities
        • Health, Vision and Dental Insurance
        • Paid Maternity and Paternity Leave
        • 401K Employer Match
        • Paid Time Off (Vacation and Holidays)Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!To learn more about what makes us Famous, visit Famous-Supply.com!Powered by JazzHRCgE57Ze9wf

Keywords: Famous Supply, Akron , Customer Support Specialist (Wholesale Distributio, Professions , Akron, Ohio

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