Digital Service Technician - South East Region
Company: Grimco
Location: Akron
Posted on: May 13, 2022
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Job Description:
Digital Service Technician Grimco, Inc. was founded in 1875 in
St. Louis, Missouri. Today we have over 50 locations across the
United States, and 6 across Canada. Our #1 goal is growth in all
wholesale markets for manufacturing/distribution of digital print
products, signs, and sign-making supplies. Due to our excellent
customer service we have been voted Vendor of the Year by our
customers in the FASTSIGNS, Signs by Tomorrow, and Signs Now
nationwide franchise networks! We are also celebrating our
inclusion in the Top 500 Entry Level Employers listing released
annually by CollegeGrad.com. What makes Grimco Special? * We're
excited for our 145thyear in business! We are a growing company
that continues to evolve in our industry. * We foster employee
development that is focused on tailoring employees career paths
based on their talents, strengths and interests. * We have
fantastic teams throughout North America and are proud of our
reputation of being the most informed and educated supplier in the
industry. * Our executives and managers are extremely accessible
and work on the front lines of our business! What Separates the
Good from the Great at Grimco? Those who are successful at Grimco
demonstrate determination, competitive drive, and an eagerness to
learn all facets of our company. They must also possess the drive
to make an immediate impact on a growing company. About Grimco's
Hardware Division: Grimco sells and supports Solvent, Flatbed,
Aqueous, Eco-friendly, and Grand Format Printers. Our quality
vendors include HP, Epson, Graphtec, and more! Grimco's Tech
Support Team conducts post-sale equipment installation, customer
training, and technical support for large format digital printers,
plotters, laminators and other pieces of equipment. More than 80%
of our Tech Calls are resolved over the phone, prior to a
Technician dispatch. Responsibilities: * Install and train
customers on hardware and software sold by Grimco. * Research and
develop cutting-edge solutions to common problems to eliminate
redundant calls. * Play an active role in vendor relations by
effectively communicating escalated equipment problems to ensure
timely resolution for our valued customers. * Utilize a methodical
approach to identify problems, investigate causes, and recommend
innovative solutions to Tech Support Team and customers. * Seek and
obtain superior knowledge of Grimco's equipment, media, and inks. *
Keep abreast of current industry trends, products, and
technologies. * Provide superior technical support of digital
printing hardware and software via email, telephone, and on-site
visits. * Answer questions concerning installation, operation,
customization, and usage of digital printing equipment. *
Accurately document technical calls with CRM Database to facilitate
diagnostics and prompt solutions for our customers. * Advise and
educate customers to ensure a complete resolution. * Responsible
for performing virtual training, webinars, installs. * Guide and
support sales staff during sales process and resolution of
technical issues. Requirements: * Completed Bachelor's Degree
preferred from an accredited college/university, preferred area of
General Technology, Project Management, Computer Management &
Information Systems, Graphic Arts Technology Management, Technical
Resource Management, or Technology Management. * 2 + years of
technical experience * Strong/Advanced ability in PC
Repair/troubleshooting. * Strong/Advanced knowledge of PC
configuration with outside software and connectivity to printers &
other devices. * Experience with Adobe Illustrator, Adobe
Photoshop. * Strong interpersonal skills-able to communicate
effectively with vendors, employees, and executives. * Possess high
expectations of what can be accomplished by self AND team. *
Natural leadership qualities. * High degree of patience with people
and processes. * Travel 90-95%, sometimes with little notice.
Immediate opening. Full-Time Employment Status. Eligible for
employee Benefits Package Including: Base Salary, Health, Dental,
Vision, Prescription, Paid Holidays, Vacation Accrual & 401K with
Profit Sharing. Company Paid Life Insurance, Short-Term and
Long-Term Disability. Supplemental Whole Life, Voluntary, Accident,
Critical Illness insurance. By completing this online application
for employment, you certify that the information on this
application is true and complete to the best of your knowledge. You
understand that any misrepresentation or omission of fact in
response to any inquiry made in this application may result in
rejection of application or, if hired, dismissal whenever it is
discovered. You authorize and release all parties from any
liability or damage that may result from seeking, furnishing or
using such information. You understand and agree that, if hired,
your employment is for no definite period and may, regardless of
the date of payment of compensation, be terminated by Grimco, Inc.
at any time, for any or no reason, with or without notice. You
understand that no representation to the contrary is valid unless
in writing, setting a definite term of employment, and signed by
the company's CEO. You further understand and agree that any job
offer is contingent upon your passing, to the company's
satisfaction, a drug and/or alcohol test, criminal background check
and other possible screenings. You understand that this application
is active for 90 days only, and if you do not hear from the company
but still wish to be considered for employment after 90 days, you
will need to fill out a new application.
Keywords: Grimco, Akron , Digital Service Technician - South East Region, Professions , Akron, Ohio
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