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Digital Service Technician - South East Region

Company: Grimco
Location: Akron
Posted on: May 13, 2022

Job Description:

Digital Service Technician Grimco, Inc. was founded in 1875 in St. Louis, Missouri. Today we have over 50 locations across the United States, and 6 across Canada. Our #1 goal is growth in all wholesale markets for manufacturing/distribution of digital print products, signs, and sign-making supplies. Due to our excellent customer service we have been voted Vendor of the Year by our customers in the FASTSIGNS, Signs by Tomorrow, and Signs Now nationwide franchise networks! We are also celebrating our inclusion in the Top 500 Entry Level Employers listing released annually by CollegeGrad.com. What makes Grimco Special? * We're excited for our 145thyear in business! We are a growing company that continues to evolve in our industry. * We foster employee development that is focused on tailoring employees career paths based on their talents, strengths and interests. * We have fantastic teams throughout North America and are proud of our reputation of being the most informed and educated supplier in the industry. * Our executives and managers are extremely accessible and work on the front lines of our business! What Separates the Good from the Great at Grimco? Those who are successful at Grimco demonstrate determination, competitive drive, and an eagerness to learn all facets of our company. They must also possess the drive to make an immediate impact on a growing company. About Grimco's Hardware Division: Grimco sells and supports Solvent, Flatbed, Aqueous, Eco-friendly, and Grand Format Printers. Our quality vendors include HP, Epson, Graphtec, and more! Grimco's Tech Support Team conducts post-sale equipment installation, customer training, and technical support for large format digital printers, plotters, laminators and other pieces of equipment. More than 80% of our Tech Calls are resolved over the phone, prior to a Technician dispatch. Responsibilities: * Install and train customers on hardware and software sold by Grimco. * Research and develop cutting-edge solutions to common problems to eliminate redundant calls. * Play an active role in vendor relations by effectively communicating escalated equipment problems to ensure timely resolution for our valued customers. * Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to Tech Support Team and customers. * Seek and obtain superior knowledge of Grimco's equipment, media, and inks. * Keep abreast of current industry trends, products, and technologies. * Provide superior technical support of digital printing hardware and software via email, telephone, and on-site visits. * Answer questions concerning installation, operation, customization, and usage of digital printing equipment. * Accurately document technical calls with CRM Database to facilitate diagnostics and prompt solutions for our customers. * Advise and educate customers to ensure a complete resolution. * Responsible for performing virtual training, webinars, installs. * Guide and support sales staff during sales process and resolution of technical issues. Requirements: * Completed Bachelor's Degree preferred from an accredited college/university, preferred area of General Technology, Project Management, Computer Management & Information Systems, Graphic Arts Technology Management, Technical Resource Management, or Technology Management. * 2 + years of technical experience * Strong/Advanced ability in PC Repair/troubleshooting. * Strong/Advanced knowledge of PC configuration with outside software and connectivity to printers & other devices. * Experience with Adobe Illustrator, Adobe Photoshop. * Strong interpersonal skills-able to communicate effectively with vendors, employees, and executives. * Possess high expectations of what can be accomplished by self AND team. * Natural leadership qualities. * High degree of patience with people and processes. * Travel 90-95%, sometimes with little notice. Immediate opening. Full-Time Employment Status. Eligible for employee Benefits Package Including: Base Salary, Health, Dental, Vision, Prescription, Paid Holidays, Vacation Accrual & 401K with Profit Sharing. Company Paid Life Insurance, Short-Term and Long-Term Disability. Supplemental Whole Life, Voluntary, Accident, Critical Illness insurance. By completing this online application for employment, you certify that the information on this application is true and complete to the best of your knowledge. You understand that any misrepresentation or omission of fact in response to any inquiry made in this application may result in rejection of application or, if hired, dismissal whenever it is discovered. You authorize and release all parties from any liability or damage that may result from seeking, furnishing or using such information. You understand and agree that, if hired, your employment is for no definite period and may, regardless of the date of payment of compensation, be terminated by Grimco, Inc. at any time, for any or no reason, with or without notice. You understand that no representation to the contrary is valid unless in writing, setting a definite term of employment, and signed by the company's CEO. You further understand and agree that any job offer is contingent upon your passing, to the company's satisfaction, a drug and/or alcohol test, criminal background check and other possible screenings. You understand that this application is active for 90 days only, and if you do not hear from the company but still wish to be considered for employment after 90 days, you will need to fill out a new application.

Keywords: Grimco, Akron , Digital Service Technician - South East Region, Professions , Akron, Ohio

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