Full Time : Desktop Technician with SCCM : Akron, Ohio
Company: Apar Technologies
Location: Akron
Posted on: February 23, 2021
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Job Description:
SN
Required Information
Details
1
Required Technical Skill Set
Desktop Support
2
No of Requirements
2
3
Desired Experience Range
5 6 years
4
Location of Requirement
Akron, OH
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Responsibility of / Expectations from the Role
1
Support Technical Walk Up Desk and help end users with their issues
with PC, Laptop and Mobile equipment
2
Monitoring the queues in ITSM tool (ServiceNow, etc) for any open,
unassigned and pending tickets / requests and ensuring that all the
work is complete within defined SLA's. Provide standard break-fix
support for End user hardware (Desktops, Laptops, Workstations,
Mobile workstations, Telephony devices, etc) and coordinating with
OEM where the issues cannot be fixed locally without voiding the
warranty.
3
Troubleshooting and resolving software issues for applications used
in client environment which includes install, reinstall or
delete.
4
Assisting the end users for any support related to Audio / Video /
Conferencing devices during the meetings / conferences and
proactively monitoring these devices and providing health
reports.
5
Coordinating with third party vendors (DELL, HP, Xerox, Microsoft,
Polycom, etc) for break fix and configuration issues.
6
Coordinating and performing office moves for individuals or
departments when requested by the client.
7
Managing and monitoring the stock rooms.
8
Providing standard IMACD and breakfix support for in-scope devices
and services. Answering the how to queries of end users.
9
Performing the PC refreshes and new installs as per the policies
and procedures agreed with client. Owning end to end responsibility
including preparing new machine, copying data, installing
applications, testing of new machine with user, wiping the old
machines, retiring / bringing back the old machines to stockroom,
etc.
10
Provide basic troubleshooting and configuration assistance
regarding mobile phones to the end users.
Type
Details of The Role (For Candidate Briefing)
Reporting To Which Role
Candidate would be reporting to Regional / Country SPOC
Size of the Team, if any Reporting to this Role
Travelling
Must be flexible to travel to other locations for on call support
out of office hours and occasionally working on Public Holidays if
required.
- provided by Dice
Keywords: Apar Technologies, Akron , Full Time : Desktop Technician with SCCM : Akron, Ohio, Professions , Akron, Ohio
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