Production Support Associate

Company: Genesis10
Location: Akron
Posted on: September 16, 2020

Job Description:

Genesis10 is seeking a Production Support Associate for a contract to hire position with our client located in Akron, OH. Summary Enter search and title information into the order management system. Process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. Essential Functions Enter all information received from the customer relevant to the new order. Assign tracking numbers and create file folders. Contact customers to verify information. Act as primary back up customer service representative. Send confirmations to customers. Maintain daily logs. Prepare weekly reports. Ability to work from 700 a.m. to 700 p.m. Monday through Friday. Must be personable, positive and a professional representative of the Company. Regular consistent attendance is required, that could include attendance at after hour Company events. Ability to accept supervision. Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors. Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person. Ability to work overtime as requested and approved by supervisor. Perform other duties as assigned by supervisor. Requirements Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Ability to prioritize and handle multiple projects. Strong attention to detail and organizational skills. Proficient in Microsoft Office Suite and Outlook. Able to work as a W2 employee of Genesis10 (no corp to corp) Physical Demands Ability to perform under pressure and be flexible with disruptions throughout the workday. Must be able to work approved and requested overtime, by supervisor. Repetitive and continual typing motion is required. If you have the described qualifications and are interested in this exciting opportunity, apply today About Genesis10 Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com "Genesis10 is an Equal Opportunity Employer, MFDV

Keywords: Genesis10, Akron , Production Support Associate, Professions , Akron, Ohio