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FNOL Claims Call Center Representative

Company: Homesite Group
Location: Akron
Posted on: September 12, 2018

Job Description:

FNOL Claims Call Center Representative


Ohio, Akron

Job Category


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Founded in 1997, Homesite Insurance was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.

One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.

Description :

Are you looking for a full time position where you will receive support, mentoring and training as well as a competitive compensation and benefits package with some flexibility? Are you looking to move your career to a place where you can utilize your service and people skills?

If you are a self-motivated, honest, driven and goal/metric oriented Customer Service Rep looking for a rewarding career, Homesite Insurance is interested in you! We are looking for customer focused and friendly people to help grow our organization in a fun and rewarding environment. Join this role and grow your insurance career.

What does it take to be successful at Homesite?

  • Excellent communication and patience with our inbound customers

  • Ability to empathize with people that have experienced a loss to their home and/or personal property

  • Strong work ethic showing ability to meet metrics, goals and objectives with positivity

  • Outgoing, positive and passionate about our industry

  • Ability to have difficult conversations when there is no coverage for a loss

  • Stable and successful work background

  • Strong computer skills

  • Ability to communicate messages

  • Math and analytical skills; ability to look at property estimates and convey financial information to callers

    Responsibilities include:

    • Taking calls from customers who have experienced a homeowner, renter, or condo property loss and setting up a new claim

    • Advising customer of policy coverage

    • Proactively resolves customer concerns and answers questions on existing claim calls

    • Other administrative duties as requested

      What will we give you to work for us?

      • Competitive base salary

      • Monthly bonus based on goals & metrics created for individual success

      • Competitive benefits package including medical, dental, vision, legal and more

      • Paid training and ability to obtain Texas All Lines Adjuster's License at company cost

      • Structured career pathing

      • Growing company with frequent internal opportunities

      • Fun work environment with casual dress, contests and more

      • Great bonus potential for those driven to succeed

      • Company provided lunch on Mondays

        Keywords: Homesite Group, Akron , FNOL Claims Call Center Representative, Other , Akron, Ohio

        Click here to apply!

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