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FNOL Claims Call Center Representative

Company: Homesite Group
Location: Akron
Posted on: September 12, 2018

Job Description:



FNOL Claims Call Center Representative



Location



Ohio, Akron



Job Category



Claims




Apply Now

Founded in 1997, Homesite Insurance was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.

One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.

Description :

Are you looking for a full time position where you will receive support, mentoring and training as well as a competitive compensation and benefits package with some flexibility? Are you looking to move your career to a place where you can utilize your service and people skills?

If you are a self-motivated, honest, driven and goal/metric oriented Customer Service Rep looking for a rewarding career, Homesite Insurance is interested in you! We are looking for customer focused and friendly people to help grow our organization in a fun and rewarding environment. Join this role and grow your insurance career.

What does it take to be successful at Homesite?


  • Excellent communication and patience with our inbound customers

  • Ability to empathize with people that have experienced a loss to their home and/or personal property

  • Strong work ethic showing ability to meet metrics, goals and objectives with positivity

  • Outgoing, positive and passionate about our industry

  • Ability to have difficult conversations when there is no coverage for a loss

  • Stable and successful work background

  • Strong computer skills

  • Ability to communicate messages

  • Math and analytical skills; ability to look at property estimates and convey financial information to callers

    Responsibilities include:


    • Taking calls from customers who have experienced a homeowner, renter, or condo property loss and setting up a new claim

    • Advising customer of policy coverage

    • Proactively resolves customer concerns and answers questions on existing claim calls

    • Other administrative duties as requested

      What will we give you to work for us?


      • Competitive base salary

      • Monthly bonus based on goals & metrics created for individual success

      • Competitive benefits package including medical, dental, vision, legal and more

      • Paid training and ability to obtain Texas All Lines Adjuster's License at company cost

      • Structured career pathing

      • Growing company with frequent internal opportunities

      • Fun work environment with casual dress, contests and more

      • Great bonus potential for those driven to succeed

      • Company provided lunch on Mondays



        Keywords: Homesite Group, Akron , FNOL Claims Call Center Representative, Other , Akron, Ohio

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