Host Staff in Akron, OH at Firestone Country Club

Company: Akron, OH, United States
Location: Akron
Posted on: September 19, 2023

Job Description:

Job Description
Day to Day:

• Maintain Invited service standards as outlined in the F&B Service training program at high standards
  • Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home
  • Greet and seat Members and guests promptly in a polite manner while displaying a high quality level of service in a timely manner.
  • Converse with Members and guests in an outgoing and friendly manner. You will be asked to focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
  • Assist the service staff as needed, adhering to the Invited standards of service.
  • Close out podium at the end of each shift and maintain it in an orderly fashion.
    • Assist in Member Services duties when necessary.
    • Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).
    • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed. Be aware of team members and the environment and participate as a member of the team.
    • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
    • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed. All the other stuff we do:
      • Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
      • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
      • Responsible for demonstrating good teamwork.
      • Professional, impeccable appearance maintained by self and all private event personnel.
      • Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
      • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
      • Attendance at daily line-up and participating as requested. About you:
        • A high school diploma preferred.
          • Previous experience in service industry preferred.
          • Previous experience working a telephone system preferred.
          • Can be trusted to hold all member information strictly confidential.
          • Ability to communicate and follow instructions. Physical Requirements: Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

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