Welcome Attendant in Akron, OH at BigShots Firestone

Company: Akron, OH, United States
Location: Akron
Posted on: September 18, 2023

Job Description:

Job Description


ROLE DESCRIPTION
Our Welcome Attendants represent the lifeblood of our "Eatertainment" venue as they engage with each Guest who enters the building or restaurant and truly begin the Guest experience creating unexpected memories, whereas most companies refer to their Welcome Attendants as just "Hosts". This position offers opportunities for one to connect with Guests and provide an unforgettable dining and golf experience as they celebrate unforgettable moments by living our Manifesto and Core Values. Knowledge of the restaurant's food menu, beverage menu, golf technology, front desk technology with attention to detail regarding reservations, Memberships and communication with Members of management, Caddies, and the kitchen are imperative to success in this position.
The Welcome Attendant is responsible for over-the-top friendly greetings and goodbyes of each Guest creating unexpected memories. This includes, but is not limited to, overtly friendly interactions, upselling of golf services and retail, accurate seating logistics, reservations, and cash management.

MAIN RESPONSIBILITIES

• In-depth knowledge of all food & beverage menus, front desk technology and golf technology
• Ability to sell BigShots Memberships and Apparel
• Provide over-the-top memorable experiences with each Guest Interaction
• Accurately capture all Guest reservations, and seating's including special requests
• Positively connect with Managers, Team Members, and Guests
• Demonstrate the Core Values of Always Bring the Fun, Be Bold Everyday, Live & Breathe Gratitude, Serve Our Community, Keep the Grit, and Include Everyone
• Maintain operating standards, including safety and sanitation
• Maintain a pristine retail, and putt-putt area
• Processes various payments (e.g. cash, credit card, gift card, or rewards card) at the conclusion of a Guest's visit.
  
  RELATIONSHIPS
  The Welcome Attendant will work under the Hospitality Manager, guided by the Manifesto and Core Values. There is a need for excellent communication and the continued maintenance of relationships with all Managers, Team Members, and Guests.
  
  EXPERIENCE
  
  • Experience in retail or hospitality preferred but not necessary
  • Outgoing personality, ability to make quick connections
  • High School diploma or equivalent
  • Ability to sell and upsell to enhance the Guest experience
  • Use of modern POS system a plus
  • Excellent communication skills
  • Excellent time-management, organization, and follow-through
  • Strong Guest recovery skills
  • Self-motivated with high self-awareness and integrity
  • Ability to multi-task
  • Openly receives feedback and coaching, and reacts accordingly
  • Availability to work varied shifts, including holidays, nights, and weekends
  • Ability to carry 30 for extended periods of time
  • Ability to stand and walk for long periods of time, including up and down stairs
  • Ability to obtain required local, state, and federal food service & ABC licenses and/or certificates for your business location
    
    COMPENSATION
    BigShots Golf will provide the following:
    • Salary Base: $10 -$14/hr. (based on experience)
      
      MANIFESTO
      
      We exist because we believe no one should have to settle when deciding where to go out for family fun-that we all crave to unleash that younger version of ourselves. We are obsessed with our scratch kitchens that bring bold flavor and unexpected items. We want to show that playing the game of golf should be fun and approachable for everyone through cutting edge technology and an amazing atmosphere.
      Most of all, we believe our people are our most valued asset, the heart and soul who inject life into our brand. We believe that WE is bigger than ME-that the next big idea can come from anyone and any level. We are rooted in golf, but our passion is centered around creating exceptional and unexpected experiences that bring people together.
      
      Because being a BigShot isn't about the highest score-it's about living in the moment and creating unexpected memories that you will want to hurry back to, time and time again.

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