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Customer Success Lead

Company: VirtualVocations
Location: Akron
Posted on: September 11, 2023

Job Description:

A company is looking for a Customer Success Lead.
Key Responsibilities:

Lead and mentor a team of Customer Success Managers to ensure effective customer relationship management and account growth
Mentor team members to manage customer implementations of the platform, ensuring high adoption and understanding of its value
Develop trusted advisor relationships with customer executive sponsors to drive passion and satisfaction for the platform


Significant experience in account management, sales, or professional services at a software/SaaS company
Proven track record of building strong C-level executive relationships and deep empathy
Experience in preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, and drive long-term engagement
Strategic thinker comfortable in a fast-paced, start-up environment

Keywords: VirtualVocations, Akron , Customer Success Lead, Other , Akron, Ohio

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