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Customer Support Representative

Company: Planet DDS
Location: Akron
Posted on: May 26, 2023

Job Description:

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, Cloud 9 Practice Management (for Orthodontist practices) and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today's dental practices in North America.Our Customer Support Representative will keep our customer base of dental professionals satisfied with their Denticon software experience by answering questions, providing direct guidance, and by escalating bugs and defects to our secondary support teams within a timely manner. -This role is hybrid working 1x per week out of our Akron, OH or Atlanta, GA offices. -JOB DUTIES:

  • Providing Software Support via phone and ticketing system
  • Collaborate with colleagues and leadership on bugs, defects, and escalations
  • Perform software testing for bugs/defects and create documentation within ticketing system
  • Keeping product knowledge current with the most recent updatesSKILLS/QUALIFICATIONS:
    • High School Diploma or equivalent -
    • Basic computer skills - MS Office, Teams, etc. -
    • Experience with Zendesk
    • Good written and verbal communication
    • Customer-facing experience (service/sales/support)
    • Friendly personality -
    • Ability to work independently but also function as part of a team -
    • Dental/Medical Office experience, PREFERRED
    • Practice management software setup/use experience or direct experience with Denticon, -PREFERREDCompensation is based on the geographic location in which the role is located, and is subject to change based on work location.Planet DDS Core Values CollaborativeWorking independently and across teams, we create scalable solutions to enable company growth.EmpatheticWe are educated on the experience of our customers and feel vested in their success.AccountableWe feel ownership for the quality of our work and take pride in the positive outcomes.TrustworthyWe operate with integrity and honesty, making promises we know that we can keep.AmbitiousWe are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.Powered by JazzHR

Keywords: Planet DDS, Akron , Customer Support Representative, Other , Akron, Ohio

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