Cashier
Company: Buffalo Wild Wings
Location: Akron
Posted on: January 26, 2023
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Job Description:
JOB PURPOSE:
The primary purpose of this position is to positively represent the
Buffalo Wild Wings Brand as a first point of contact for Guests.
This role is responsible for managing all takeout orders and
accurately entering orders into the Point of Sale System and
collecting payments.
Cashier/Greeter: Make a great first impression with each Guest.
Greet hungry sports fans like they are part of our team. You need
to be energetic, friendly, and genuinely interested about what
brings Guest through our doors. This position is all about
multi-tasking. One minute you'll find the right spot for a Little
League team celebrating their latest win, the next minute you're
managing takeout orders and helping Guest pay for their orders. You
will be "on deck" to help as needed throughout the Guest time with
us before they leave you need to invite them back to be part of our
team again.
JOB FUNCTIONS / RESPONSIBILITIES:
The cashier/greeter position is a part-time position, averaging 29
hours or less a week. If after a 12 month look back period, you
average 30 or more hours per week you will be eligible to
participate in company medical benefits. Company expectations of
hours for a full-time position is a 36 to 40-hour work week.
* Provide friendly welcome to incoming Guests while ensuring timely
seating
* Participation required for Company's Mystery Shop, GEM and BARS
program. Follow company standard for BARS program "Must ID anyone
who looks under 40 years of age" Check Guests identification to
ensure they meet minimum age requirements for consumption of
alcoholic beverages
* Follow proper phone etiquette and answer the phones according to
Buffalo Wild Wings specifications
* Bus tables, deliver food to guests, follow FIFO guidelines, and
complete other daily tasks
* Respond to customer complaints/concerns and know when to get a
manager involved
* Make genuine connections/engage our guests so they have a
personalized experience
* Take payments/handle cash drawer and process credit card
transactions
* Apply menu knowledge to make genuine suggestions and upsell
* Correctly enter takeout orders into Point of Sale system
* Bag and manage takeout orders, check for accuracy
* Always maintain clean and orderly cashier area and practice
proper safety and sanitation
* Thank guests as they leave and solicit feedback about the quality
of service they experienced, express your hope that they will
return to BWWs in the future
* Prep and portioning
* Help with expo window
* Run food
* Other duties as assigned by management
Keywords: Buffalo Wild Wings, Akron , Cashier, Other , Akron, Ohio
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