Call Center Sales Representative ($18 PH)
Company: SPECTRUM
Location: Akron
Posted on: January 26, 2023
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$26.19/hour or $54,471 annually. Top performers can earn $81,000,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply). JOB SUMMARY Maximize sales
opportunities by effectively answering and handling inbound sales
calls in an effort to acquire new customers, and solicit existing
customers by selling them additional products and services. MAJOR
DUTIES AND RESPONSIBILITIES Actively and consistently support all
efforts to simplify and enhance the customer experience. Establish
and maintain a high level of customer satisfaction, professionalism
and courtesy during all sales transactions. Consistently meet or
exceed weekly and monthly sales activity goals by utilizing sound
telephone based selling techniques. Respond to inbound sales calls
promptly and efficiently, as outlined by the required call handling
metrics, to include productive time, schedule adherence, handle
time, after call work, etc. Effectively and efficiently sell
products and services to prospective customers and maximize
additional revenue from existing customers by selling incremental
products and services through use of recommended sales techniques.
Identify and maximize upselling and cross selling sales
opportunities. Ability to learn and master order processing billing
system regarding all aspects of sales order entry, order inquiries,
and other tools and functions as they relate to the inbound sales
function. Have a full understanding of and consistently demonstrate
proficiency at explaining all products and services to existing and
prospective customers. Acquire and demonstrate thorough knowledge
of competitors' pricing, packaging and products in an effort to
discuss side by side comparisons of Charter's and competitors'
products and services. Promote and communicate current marketing
campaigns and promotions Work with other departments, as necessary,
to resolve customer issues. Perform other duties as required by
supervisor. REQUIRED QUALIFICATIONS Required Skills/Abilities and
Knowledge Ability to read, write, speak and understand English
Ability to communicate with customers and colleagues in a clear,
straight forward and professional manner Ability to apply
appropriate sales techniques and demonstrate sustained achievement
of stated sales goals Demonstrated computer and consumer
electronics skills Ability to use personal computer and appropriate
software applications to include billing system and other
role-related tools Effective verbal and written communication
skills Effective organizational skills Ability to prioritize and
organize effectively Ability to show judgment and initiative and to
accomplish job duties Demonstrated working knowledge of cable
communications products and services to include video (TV), data
(internet) and voice (telephone) Ability to perform job at
workstation for prolonged periods of time Ability to work variable
hours; may include weekends, holidays, and split days off Required
Education High school diploma or equivalent Required Related Work
Experience and Number of Years Call center sales experience
preferred - 2 WORKING CONDITIONS Office environment SIB120 331349
331349BR
Keywords: SPECTRUM, Akron , Call Center Sales Representative ($18 PH), Other , Akron, Ohio
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