Patient Access Liaison, Central Registration
Company: Summa Western Reserve Hospital
Location: Akron
Posted on: January 22, 2023
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Job Description:
Patient Access Liaison, Central Registration
Full-Time, Variable Days
Earliest shift possible: 5:15am-1:45pm
Latest shift possible 9:30am-6:00pm
Rotational Saturdays/No Holidays
Akron City Hospital Campus
Summa Health System is recognized as one of the region's top
employers by a number of third party organizations, including
NorthCoast 99. Exceptional candidates gravitate to Summa because of
its culture, passion for delivering excellent service to our
patients and families commitment to our philosophy of servant
leadership, collegial working relationships at every level of the
organization and competitive pay and benefits.
Summary:
Assists callers and/or patients in the following capacities:
way-finding, appointment scheduling, pre-service registration,
insurance verification, co-pay collection, physician referral,
initial screening of patient sign/symptoms, class scheduling and
any other questions or concerns. Provides a high level of customer
service to present a positive impression of Summa Health.
Minimum Qualifications:
1. Formal Education Required:
a. High school diploma/GED required
b. Post high school level coursework in healthcare, accounting,
business, public relations or related field.
2. Experience and Training Required:
a. One (1) year experience performing customer service or general
office support experience in any industry. Contact or call center
experience preferred.
b. Experience in Registration, Insurance
Verification/Pre-Certification, Financial counseling, Patient
Accounts a plus
3. Other Skills, Competencies and Qualifications:
a) Population Specific Competency: Ability to effectively interact
with populations of patients/customers with an understanding of
their needs for self-respect and dignity.
b) Knowledge of keyboard with high accuracy and Microsoft Office
products (Excel, Word, Outlook)
c) Demonstrates communication, organizational and interpersonal
skills.
d) Ability to work well within a team environment by offering and
accepting honest and constructive feedback, supporting team goals,
encouraging fellow team members.
e) Ability to be highly motivated, work independently, make
decisions, and work in a fast-paced stressful environment.
f) Attentiveness to detail.
g) Organizational Competencies: Appearance, Attitude, Courtesy,
Concern, Communication, Teamwork, Safety.
h) Functional Competencies: Customer Service Orientation, Access
Operations, Quality & Compliance Management, Physician & Patient
Relations, Documentation & Reporting, Employee Engagement
i) Personal Attributes: Customer Focus, Adaptability and
Flexibility, Ability to understand and follow directions,
Communication, Professionalism, Enthusiasm, Positivity,
Integrity/ethical standards, Results-oriented, Organizational
skills with strong attention to detail.
4. Level of Physical Demands:
a. Ability to sit or stand for extended periods up to 12 hours
depending on location
b. Work weekends, evenings, and holidays as assigned
c. Reliable Transportation required
d. Ability to adjust work hours to meet business demands as
required
Keywords: Summa Western Reserve Hospital, Akron , Patient Access Liaison, Central Registration, Other , Akron, Ohio
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