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Credit Services Specialist 1

Company: Huntington Bancshares
Location: Akron
Posted on: January 22, 2023

Job Description:


  • Hybrid
  • Working 8-5PM Monday-Friday with rotating Saturdays from 8-1PM.
  • Starting pay $20. This Customer Assistance position offers the potential for an accelerated career progression within our Credit Administration department.This position focuses on mortgage and PCL debt counseling. This Mortgage position is full time with hours from 8 am to 5 pm Monday-Friday, with occasional Saturdays from 8 am to 1 pm. The Customer Assistance Team at Huntington provides 'Simply the Best' customer service at all times. This is accomplished by partnering with our homeowners in an effort to understand their hardships and provide them with the information they need to make informed decisions about their mortgage loans and personal credit lines.The Credit services Specialist 1:
    • Interviews homeowners to determine the extent of their hardship and their ability to pay the loan currently and in the foreseeable future
    • Councils homeowners on available alternatives to foreclosure to include modifications, short sales, mortgage releases, forbearance, reages and repayment plans
    • Negotiates appropriate short term payment arrangement or a commitment to seek an alternative to foreclosure with homeowners
    • Educates homeowners on how to submit an application for assistance, get that application evaluated and, if applicable, how to appeal an application that is denied
    • Provides homeowners with status updates as it concerns their application for assistance
    • Where applicable advises homeowners on the circumstances under which their loan can be referred to foreclosure
    • Works on an automated dialer to make/take phone calls
    • Consistently meets established individual and departmental goals as it concerns quality and other service level metrics
    • Complies with all policies and procedures set forth by Huntington
    • Adheres to Federal Regulatory requirements regarding debt collections Basic Qualifications
      • High school diploma or GED
      • 1 year of customer service experience Preferred Qualifications
        • Call Center experience
        • Must have a desire to educate and assist troubled customers
        • Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
        • Ability to understand complex processes
        • Must be able to easily adapt to change and embrace continuous improvement
        • Must be goal-oriented and self-motivated
        • Must be comfortable using a computer and keyboard
        • Working knowledge of consumer and collection law
        • Knowledge of CACS, RMS and HOGAN systems helpful Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay) No Workplace Type: Hybrid Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Keywords: Huntington Bancshares, Akron , Credit Services Specialist 1, Other , Akron, Ohio

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