Bilingual Level 1 Apple Support Specialist
Company: eXcell
Location: Akron
Posted on: January 21, 2023
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Job Description:
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Our client is currently seeking a qualified -Bilingual Level 1
Apple Support Specialist to join their team. This role can be
hybrid / remote up to 2 days per week and will be expected to work
at the client site the remainder of the days. This role can be
based within an hour of our client offices in -Akron, OH; Reading,
PA; Greensburg, PA or Fairmont, WV.
Scope of Activity and Responsibilities:
Provide first line daily support and troubleshooting for 2000 Apple
iPad users who perform field-based work, using customized software
products Lifecycle and MIMS to document work activities
Provide IT support- including tracking and troubleshooting for all
users with mobile hardware equipment, software, and account
configuration
Manage tickets and provide customer support
Ensure compliance of VM Hardware with Computer Use Policies and
Business Unit requirements
Assist with VPN / Multi-Factor Authentication registration, usage,
and troubleshooting for VM users
Assist with New User On / Offboarding and computer hardware
issuing, setup, and tracking
Assist with addressing enhancements and / or defects with Software
Vendor, Business Intelligence and support other new Software and
Hardware for Business Unit and IT related communications
Attend VM Department meetings with staff and / or groups as needed
or directed
Client will train on technical requirements
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Required Skills and Qualifications:
Must have Level 1 Technical support experience
Excellent customer service skills and positive orientation
Strong organizational skills
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Full COVID-19 vaccination may be required.
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W2 only, no Corp to Corp. We are unable to sponsor H1B visas at
this time. **--- Supports Equal Employment Opportunity** ---, a
division of CompuCom - Systems, Inc., a global company
headquartered in Bellevue, Washington, provides IT staffing
services and solutions to Fortune 1000 companies as well as small
and medium business. For more information, visit -.
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INDRMT
Keywords: eXcell, Akron , Bilingual Level 1 Apple Support Specialist, Other , Akron, Ohio
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