Bilingual Level 1 Apple Support Specialist

Company: eXcell
Location: Akron
Posted on: January 21, 2023

Job Description:

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Our client is currently seeking a qualified -Bilingual Level 1 Apple Support Specialist to join their team. This role can be hybrid / remote up to 2 days per week and will be expected to work at the client site the remainder of the days. This role can be based within an hour of our client offices in -Akron, OH; Reading, PA; Greensburg, PA or Fairmont, WV.



Scope of Activity and Responsibilities:

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  Provide first line daily support and troubleshooting for 2000 Apple iPad users who perform field-based work, using customized software products Lifecycle and MIMS to document work activities
  
  
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  Provide IT support- including tracking and troubleshooting for all users with mobile hardware equipment, software, and account configuration
  
  
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  Manage tickets and provide customer support
  
  
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  Ensure compliance of VM Hardware with Computer Use Policies and Business Unit requirements
  
  
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  Assist with VPN / Multi-Factor Authentication registration, usage, and troubleshooting for VM users
  
  
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  Assist with New User On / Offboarding and computer hardware issuing, setup, and tracking
  
  
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  Assist with addressing enhancements and / or defects with Software Vendor, Business Intelligence and support other new Software and Hardware for Business Unit and IT related communications
  
  
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  Attend VM Department meetings with staff and / or groups as needed or directed
  
  
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  Client will train on technical requirements
  
  
  
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  Required Skills and Qualifications:
  
  
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    Must have Level 1 Technical support experience
    
    
  • Experience with ServiceNow or other ticketing system
    
  • Basic understanding of IOS devices
    
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    Excellent customer service skills and positive orientation
    
    
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    Strong organizational skills
    
    
  • Ability to thrive in a fast-paced environment
    
  • Must be bilingual in Spanish and English
    
    
    
    
    
    
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    Full COVID-19 vaccination may be required.
    
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    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **--- Supports Equal Employment Opportunity** ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit -.
    
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    INDRMT

Keywords: eXcell, Akron , Bilingual Level 1 Apple Support Specialist, Other , Akron, Ohio