Third Party Claim Specialist
Company: Fleet Response
Posted on: November 25, 2022
*Eligibility for a Sign On BONUS*
Fleet Response's mission is to provide innovative and effective
service to our clients and to maintain a high standard of
professionalism and partnership in an environment that fosters
opportunity, integrity, and excellence. Our mission would not be
possible without an environment that is created from mutual trust
and respect, coupled with a commitment to diversity, equity &
Our commitment to diversity, equity & inclusion aligns with our
corporate values and is supported at the highest levels in the
Company. Diversity helps to drive new business, fuel innovation,
and attract and retain the best employees. It makes a difference in
the workplace, marketplace, and community advancing the way we live
Are you interested in joining a fast growing and customer focused
company that is constantly rated as one of the Top Workplaces in
Northeast Ohio? Do you feel that hard work should pay off and you
value things like workplace flexibility, career advancement
opportunities, a positive culture, and a genuine feeling that you
belong to a team? If so, you would be perfect for Fleet
Fleet Response specializes in providing services to corporations
who self-insure physical damages to their fleets. Built from an
insurance background with an eye for detail, Fleet Response prides
itself on offering a variety of customized services to all our
Fleet Response is currently seeking qualified candidates to work
virtually or at our corporate office, for the following position:
Claims Specialist. The Claims Specialist typically assists with the
managing of 3rd party claims, including repair and rental
management, claimant and client communication.
We offer a best-in-class benefits package including PTO, 401(k)
Employer Contribution, Medical, Dental, Vision, Life, Disability
and several voluntary benefit options.
The Claims Specialist typically assists the 3rd party Senior Claim
Representatives with facilitating different aspects of 3rd party
claim management, including communication with customers and
clients, communication with repair facilities regarding repairs,
processing shop invoices for payment or payments being sent
directly to customers, setting up rental reservations and following
up on existing open rentals, and works with the Senior Claims
Specialists, Claims Supervisor and Claims Manager to ensure client
and customer parameters and expectations are consistently met by
Essential Duties and Responsibilities
Include, but are not limited to, the following:
Answering claim calls and questions from clients, leadership, and
Entering documentation including, but not limited to, claim notes,
estimates, photos, and correspondence into claims management
Coordinating/processing outgoing mail for the 3rd party claims
Managing rental reservation and rental process within specific
claims in accordance with client parameters and customer needs.
Securing documentation on repairs and actively manage the repair
process for clients and customers.
Coordinating and balancing workload within a defined sub-team.
Effectively communicating with clients, peers and leadership
through written, verbal and in-person means.
Other additional duties and responsibilities as requested by Claims
Supervisor and/or Claims Manager.
Preferred Knowledge, Competencies, and Skills
EDUCATION and/or EXPERIENCE preferred: Associate degree (A.A.) or
equivalent from two-year college or technical school, or a minimum
two to four years related experience and/or training, or an
equivalent combination of education and experience. Prior
automotive, fleet management, claims management, or vehicle
re-marketing experience strongly preferred.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general
business periodicals, professional journals, technical procedures,
or governmental regulations. Ability to write and interpret
reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from
department, company, groups of managers, clients, and
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and
decimals. Ability to calculate figures and amounts such as
discounts, interest, commissions, proportions, and percentages.
TECHNICAL SKILLS: Ability to use computer to access e-mail and the
internet. Basic skills in Windows and Microsoft Office.
REASONING ABILITY: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
LICENSING: Ability to obtain and maintain insurance/adjuster
licensing as required in all states.
A variety of flexible work arrangement schedules are available,
with the possibility to work from home as part of your regular
schedule, after the completion of a 90-day probationary period.
Hours for this position are Monday through Friday, 8:00 AM until
Keywords: Fleet Response, Akron , Third Party Claim Specialist, Other , Hudson, Ohio
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