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Service Ambassador II - Protective Services

Company: Summa Western Reserve Hospital
Location: Akron
Posted on: August 6, 2022

Job Description:

Service Ambassador II - Protective ServicesShift: Tuesday - Thursday 7:00am-3:30pmSumma Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.Summary:Performs clerical support duties to maintain Identification Badge System. Processes information for various Security systems, Human Resources systems, and Parking systems. Provides high quality customer service to all interacting with the Badge Office. Performs web based fingerprinting functions for background checks, assist with lost and found as needed, assists with dispatching as needed.Formal Education Required:a. High School level coursework in English Grammar, Composition and Basic MathematicsExperience & Training Required:a. Two years experience in a customer service role.b. Experience using Excel.c. C Cure, Card Access Control and Security Management System experience preferredOther Skills, Competencies and Qualifications:a. Excellent customer service skillsb. Moderate computer skillsc. Ability to pass typing test administered by HR of 30 WPMd. Ability to handle information in a confidential manner.e. Ability to effectively communicate verbally and in writing with managers and staff in user areas (e.g., nursing staff, secretaries, nursing assistant, physician office staff, etc.)f. Ability to maintain a customer focus in all work activitiesg. Ability to work well with a team environment: by accepting and offering honest and constructive feedback by supporting team goals and encouraging other team membersh. Ability to understand and carry out the vision of patient care at Summa: to create a patient care environment that is focused on the needs and expectations of the patientsi. Ability to use all methods of communication effectively including electronic methodsj. Ability to be self-directed in executing responsibilities of the team structurek. Ability to take initiative to contribute beyond the scope of formal duties (suggesting innovative ideas and providing suggestions for the teams continued success)l. Shows flexibility and adaptability in meeting the environmental constraints and demands placed on services as is common with changing reimbursement and managed care targetsm. Must be 21 years of age or over at time of hiren. Must have valid Ohio Drivers Licenseo. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.Level of Physical Demands:a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently

Keywords: Summa Western Reserve Hospital, Akron , Service Ambassador II - Protective Services, Other , Akron, Ohio

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