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Commercial Relationship Service Specialist

Company: The Huntington National Bank
Location: Akron
Posted on: August 4, 2022

Job Description:

DescriptionPosition is Hybrid within the Huntington Footprint with the potential to be remote

  • Primary service contact for assigned Commercial customers and Relationship Managers
  • Enhances value of Huntington's service brand by providing Category of One experience for customers, tailored to their business and needs: professional, discreet, and positive communications with forward-thinking solutions
  • Acts and makes decisions in coordination or on behalf of Relationship Managers; connects or informs other bank colleagues to enable seamless transition of service for non-credit products
  • Takes initiative to facilitate customer onboarding in conjunction with RM; ensures regulatory and system requirements are met; includes new and existing entities, foreign reviews, triggering events, and clearing exceptions and diligence cases; works directly with customer and deal team colleagues
  • Obtains/reviews customer information and documents to open commercial deposit accounts; satisfies legal, technical, and compliance requirements; provides information to customers on deposit product types and features
  • Services commercial deposit accounts, including updates to signers, account holds, CD renewals; manages overdrafts and approval process for time-sensitive decisioning; account closures; fraud protocols and interim monitoring; customer courtesy wires and funds movement; supports RM requests relating to deposit portfolio
  • Services commercial loans, including customer requests for advances; rate changes; insurance monitoring; research of past dues, invoices, misapplied payments, and other issues; supports RM requests and special handling of unique administration requirements relating to loan portfolio
  • Utilizes resources, judgment, decision-making to investigate and resolve complex customer service issues, while adhering to bank policies and procedures
  • Transitions customers to Treasury Management and other departments when needed for non-credit product implementation and service; may provide customer support for business online
  • Maintains basic commercial product knowledge and fosters business partnerships to refer customers to the RM and TM Sales Advisor for cross-sell opportunities
  • Attends customer meetings independently or with Relationship Managers; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
  • Participates in projects as assignedMinimum qualifications:
    • Education - High school or GED required
      • Experience - less than 3 years in commercial banking deposits, loans, customer service #Li-RemoteWorkplace Type:HybridEEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender IdentityTobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Keywords: The Huntington National Bank, Akron , Commercial Relationship Service Specialist, Other , Akron, Ohio

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