Commercial Relationship Service Specialist
Company: The Huntington National Bank
Location: Akron
Posted on: August 4, 2022
Job Description:
DescriptionPosition is Hybrid within the Huntington Footprint
with the potential to be remote
- Primary service contact for assigned Commercial customers and
Relationship Managers
- Enhances value of Huntington's service brand by providing
Category of One experience for customers, tailored to their
business and needs: professional, discreet, and positive
communications with forward-thinking solutions
- Acts and makes decisions in coordination or on behalf of
Relationship Managers; connects or informs other bank colleagues to
enable seamless transition of service for non-credit products
- Takes initiative to facilitate customer onboarding in
conjunction with RM; ensures regulatory and system requirements are
met; includes new and existing entities, foreign reviews,
triggering events, and clearing exceptions and diligence cases;
works directly with customer and deal team colleagues
- Obtains/reviews customer information and documents to open
commercial deposit accounts; satisfies legal, technical, and
compliance requirements; provides information to customers on
deposit product types and features
- Services commercial deposit accounts, including updates to
signers, account holds, CD renewals; manages overdrafts and
approval process for time-sensitive decisioning; account closures;
fraud protocols and interim monitoring; customer courtesy wires and
funds movement; supports RM requests relating to deposit
portfolio
- Services commercial loans, including customer requests for
advances; rate changes; insurance monitoring; research of past
dues, invoices, misapplied payments, and other issues; supports RM
requests and special handling of unique administration requirements
relating to loan portfolio
- Utilizes resources, judgment, decision-making to investigate
and resolve complex customer service issues, while adhering to bank
policies and procedures
- Transitions customers to Treasury Management and other
departments when needed for non-credit product implementation and
service; may provide customer support for business online
- Maintains basic commercial product knowledge and fosters
business partnerships to refer customers to the RM and TM Sales
Advisor for cross-sell opportunities
- Attends customer meetings independently or with Relationship
Managers; participates in deal team and business segment meetings;
stays informed of customer strategies, relationship plans, and
business team priorities
- Participates in projects as assignedMinimum qualifications:
- Education - High school or GED required
- Experience - less than 3 years in commercial banking deposits,
loans, customer service #Li-RemoteWorkplace Type:HybridEEO/AA
Employer/Minority/Female/Disability/Veteran/Sexual
Orientation/Gender IdentityTobacco-Free Hiring Practice: Visit
Huntington's Career Web Site for more details.Agency Statement:
Huntington does not accept solicitation from Third Party Recruiters
for any position
Keywords: The Huntington National Bank, Akron , Commercial Relationship Service Specialist, Other , Akron, Ohio
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