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Network Support Specialist

Company: Peoples Bank
Location: Akron
Posted on: August 3, 2022

Job Description:

Job Purpose:This position will provide networking expertise by supporting hardware and software needs on a daily basis while providing design and network improvement recommendations. This position is a part of a team of 12 technicians that support all facets of the bank IT infrastructure. Each technician has their own area of responsibility. As a Network Support Specialist you will be one of two network specialists that have the primary responsibility for maintaining the networkJob Duties:Support computer networking systems including but not limited to; Palo Alto Firewalls, HP switches and VMWare networking/ distributed switches. Responsible for configuring, using and managing network monitoring tools to identify problems and/or help customers requiring assistance with network hardware, software, or inquiries.Responsible for troubleshooting network problems and installations of equipment.Perform project tasks and thoroughly document project activity and create/revise procedures. Responsible for increasing knowledge of technology advances in the industry and marketplace and how they can apply or impact our organization.Provide technical support to network users as part of a Helpdesk team environment.Work with team members and vendors to resolve technical problems.Work with both software and hardware vendors to resolve issues.Assist with overflow of user incidents / problems. Use our Calltrack system.Focus on assigned projects and escalated Calltrack tickets.Troubleshoot level-2 Calltracks with software / hardware vendors.Must adhere to Peoples policies, procedures and core values of Business with Integrity. Travel required.Education, Job Skills and Qualifications:College degree or technical certifications are a plusFinancial services industry experience is a plusExpert in computer networking; firewalls, routers, switches (configurations, rules, TCP/IP)Experience configuring and troubleshooting networks with BGP and OSPF. Excellent listening skills, attention to detail and organizational skills are a mustExperience with configuring Palo Alto firewalls and HP switches.Experience with VLANs and NAC (Aruba Clearpass) environments. Phone skills (ability to troubleshoot and talk users through problems over the phone) and professional demeanor"Team Player", willingness to both coach others and to be coachedAbility to perform assigned duties with limited supervisory assistanceExcellent oral and written communication and documentation skillsAbility to explain technical things in simple EnglishAbility to perform tasks under pressure, to multi-task, prioritize, and meet tight deadlinesBasic Qualifications:Able to provide proof of COVID-19 vaccination or valid exemption documentionExpert in computer networking; firewalls, routers, switches (configurations, rules, TCP/IP)Experience configuring and troubleshooting networks with BGP and OSPF. Experience with configuring Palo Alto firewalls and HP switches.Experience with VLANs and NAC (Aruba Clearpass) environments. Equal Opportunity Employer M/F/Disabled/Vet;For inquiries regarding employment with Peoples Bank, email humanresources@pebo.com.

Keywords: Peoples Bank, Akron , Network Support Specialist, Other , Akron, Ohio

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