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Clerk/Tech Outpatient SFT, 8:30a-5:00p vary start

Company: Cleveland Clinic
Location: Akron
Posted on: May 15, 2022

Job Description:

  • Performs routine clerk duties such as assisting with registering patients, addressing patient concerns and coordinating the daily appointment schedule..
  • Collects information from patients, processes insurance claims, and audits collections.
  • Receives incoming calls to the department,; assists caller or directs caller to the appropriate personnel. Handles phone calls to and from physician's offices and departments regarding patient information.
  • Receives and/or collects a variety of biological specimens, including verification of demographics and test information, identification of samples requested and specimen type.
  • Obtains completed lab, x-ray, EKG and H&P information under the correct patient account number and places in patient chart.
  • Obtains blood specimens by various venipuncture and micro collection techniques as outlined in the appropriate procedure manual. Is aware of and follows hospital and laboratory safety policies and procedures.
  • Performs vital signs, EKGs and patient preparation.
  • Transmits, completes order entry, and obtains EKG tracings. Initiates and prepares patient charges or credits through hospital information system.
  • Assures effective, efficient, and timely patient flow by adequate patient chart completion, maintains accurate cross reference files for patient orders, and faxes test results to physician offices.
  • Prepares and completes charts with accuracy.
  • Maintains statistical records regarding number of patients seen daily.
  • Develops collaborative working relationship with staff, physician office personnel, and other departmental personnel.
  • Communicates problems promptly and directly to the director or coordinator.
  • Attends mandatory in-service education and meetings.
  • Participates in quality improvement activities.
  • Assures signing and completion of necessary registration forms, clinical forms, and obtains face sheets and charge plates (as applicable) when updating patients charts.
  • Enters laboratory and radiology orders when registering patients as applicable, assists with patient scheduling when necessary.
  • Participates in clinical instruction programs to provide learning experiences for paramedics and other hospital personnel.
  • Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
  • Other duties as assignedEducation:
    • High school graduate or the equivalent including courses in typing CRT data entry business mathematics and office procedures. Two years medical/technical assisting experience or graduate of medical assistant program.Certifications:
      • Maintains current Basic Life Support (BLS).Complexity of Work:
        • Maintains competencies specific to patient population served.
        • Ability to perform work requiring a moderate degree of repetitious manual operations with normal care and accuracy.
        • Ability to perform multiple tasks simultaneously in stressful situations.
        • Passing score on alphanumeric data entry test.Work Experience:
          • Demonstrated strong communication skills as well as the ability to follow verbal and written instructions.
          • Computer experience.Physical Requirements:Personal Protective Equipment:
            • Follows standard precautions using personal protective equipment as required Under the direction of the Coordinator of the unit working and the Director, the Clerk/Technician performs a variety of clerical activities and assists with all patient processing. As expected for all employees, the Clerk/Technician continually demonstrates behaviors that anticipate and meet the needs of patients, visitors and other customers.

Keywords: Cleveland Clinic, Akron , Clerk/Tech Outpatient SFT, 8:30a-5:00p vary start, Other , Akron, Ohio

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