Company: AutoNation, Inc.
Posted on: September 16, 2021
AutoNation, getting customers back on the road is what drives us.
We’re looking for a Collision Estimator or Auto Body Estimator to
help our customers through the process of getting their vehicle
repaired after an accident. As a Collision Estimator, you’ll
interact daily with customers, insurance companies, and parts
Associates to ensure the repair process is as smooth as possible.
You also take great pride in using your excellent communication
skills and empathetic nature to help customers through the
What are the
daily job responsibilities?
customers and discussing repair options.
Determining repair needs based on customer information, vehicle
walk-around, inspections and test drives.
- Asking for
the sale on all estimates.
Meeting or exceeding targeted sales goals as well as the targeted
customer satisfaction index.
basic parameters of collision repair as well as insurance programs
(e.g., DRP and non-DRP).
Producing repair orders for customers, including cost and time
estimates, with full transparency.
Communicating frequently with technicians and parts Associates to
ensure timely completion of work.
Following up with customers on the status of their vehicle based on
how the customer wants to be informed and answering customer
questions as needed.
Managing multiple repairs simultaneously.
- Working with
other Associates on daily planning and release
Processing transactions and ensuring 100% compliance with all state
and federal laws and regulations.
Following up with customers to ensure we have met their
Building rapport with customers to create a base of
Gaining superior product knowledge to effectively help
Ensuring that all administrative processes are handled in a timely
fashion and in compliance with company policies.
Providing exceptional customer experience to drive
What are the requirements for the Collision
ability to provide an exceptional customer experience.
- Ability to
set and achieve targeted goals.
- Prior sales
or retail experience preferred but not required.
communication, consultative, interpersonal, and organizational
and desire to work with technology.
Must have a valid, in-state driver’s license with an acceptable,
safe driving record.
What are the opportunities for career growth?
Our Associates have many choices for career growth and development
after success in a Collision Estimator role. Future
opportunities may include:
The intent of
this job description is to provide a representative summary of the
major duties and responsibilities performed by incumbents of this
job. Incumbents may be requested to perform job related tasks other
than those specifically presented. Career opportunities are
dependent on business and staffing needs, as well as the
qualifications of internal and external
Keywords: AutoNation, Inc., Akron , Collision Estimator, Other , Akron, Ohio
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