Director of Infrastructure and Operations - Cleveland / Akron, OH

Company: UnitedHealth Group Inc.
Location: Akron
Posted on: May 3, 2021

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Director of IT Infrastructure will be responsible for building a ground up IT technology team model for a newly acquired patient care delivery organization that is currently being supported by a 3rd party technology services group. The right person for this role will partner closely with Optum and Optum Care Technology teams as well as the current 3rd party to define and implement the go-forward strategy. The role is responsible for all infrastructure technologies, operations and processes and information security. This includes support and day to day operation of on-premise, datacenter and cloud-based enterprise servers and systems at 30 clinics serving patients. It is required that this key contributor is technically current and proficient, capable of hands-on work as well as leading a team of technologists. Equally as important, this person will also ensure the technology team delivers excellent customer service and a high degree of support to the patient-facing and administrative user community, in both local and remote scenarios. A successful person in this role must be comfortable with managing people, setting standards and achieving results. The Director of IT Infrastructure should be continually looking for opportunities to improve enterprise technology infrastructure, security and processes.

This role is expected to be on-site a minimum of 2-3 days a week initially, and within daily commuting distance long term. The headquarters is in Cuyahoga Falls, OH, and there will also be occasional local travel to other office locations in the greater Akron / Cleveland area.

Primary Responsibilities:

• Be an integral part of the senior team that is working towards appropriate clinical, business and technical integration with Optum
• Be ready to contribute their current technical skills towards architectural, engineering and system administration planning and implementation
• Provide management and mentoring to a diverse technology team of systems analysts and engineers, networking engineers, and end user support staff
• Ability to deliver and maintain complex, interrelated systems
• Works closely with technology and business leaders to understand and manage to priorities and hold to deadlines
• Monitor enterprise systems performance, reliability, and capacity and recommend and then execute appropriate changes as needed
• Act as the technical escalation point for issues encountered by the technology team
• Work closely with Optum technology teams to ensure security and business standards are met
• Lead technology projects through their full lifecycle, from envisioning and design to testing and implementation
• Assure the management of company assets and software licensing inventory, ensuring accuracy and completeness
• Oversee end user support, improving processes and ensure a high level of end user satisfaction
• Manage existing vendor relationships, developing quality and setting appropriate expectations.
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent experience (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor's degree)
• 8+ years as an IT Leader (preferably executive) with a proven track record of leading enterprise scale, complex IT projects / programs successfully
• 5+ years of experience in managing relationships with senior business and technology stakeholders
• 3+ years of experience implementing and maintaining security controls, tools, processes and procedures
• 3+ years of cloud-based experience including operational support for Microsoft Azure or Amazon Web Services
• Experience communicating technology matters to business partners, senior executives, and strategic partners
• Customer service orientation
• Experience performing infrastructure transformation
• Experience managing and leveraging 3rd party vendors for specific expertise
• Experience with VMWare, administering a Microsoft Active Directory environment and subordinate services (i.e. Trusts, DNS, DHCP, IIS, RADIUS, etc.)
• Able to be on-site a minimum of 2-3 days a week initially, and within daily commuting distance long term
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

• Technically proficient and possess the ability to mentor technical staff
• Substantial experience with network architecture, design and improvements
• Experience managing end user support teams
• Experience in the healthcare industry, ideally for a patient-facing organization
• Experience with healthcare EMR systems

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: infrastructure, operations, lead, parent, merger, divest, project, network, Akron, Cleveland, OH, Ohio

Keywords: UnitedHealth Group Inc., Akron , Director of Infrastructure and Operations - Cleveland / Akron, OH, Other , Akron, Ohio