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Sr. IT Support Manager

Company: Genesis Financial Solutions, Inc.
Location: Akron
Posted on: May 3, 2021

Job Description:

Join the nation’s leader in second-look finance servicing as our Sr. IT Support Manager.Summary:Genesis is seeking a talented Sr. IT Support Manager with experience managing IT Operations and End User support services utilizing industry best practice processes with a focus on continual improvement and proactive problem solving. This is a highly visible role within the company with responsibility for ensuring up time of critical systems and delivering the utmost customer service to end users across two sites. This role also has responsibility for running the Change Advisory Board, setting the standards for acceptable change requests and ensuring that changes meet the criteria commensurate with their potential impact to the stability and availability of the production environment. As our Sr. IT Support Manager, you will:Manage and oversee our IT Operations including the supervision of staff membersOwn and be accountable for IT Operations processes and supporting procedures including: Event and Incident Management, Batch and File Movement, Change Management, Asset Management, Request Management and ID ManagementProvide incident communication and escalation activities as needed during major outagesProduce IT Operations monthly KPI reportsInitiate IT Operations process improvement projects based on sound metrics and using industry standard continual improvement methodologiesCollaborate with other IT teams on a variety of changes, projects and issue resolution Ensure responses to end user requests for assistance are handled timely and professionally Ensure the inventory of assets including corporate PC’s, laptops, printers, devices, servers, network equipment and software is maintainedSupport peer managers and program managers Provide troubleshooting advice and guidance for a wide variety of hardware and software issuesSupport transformation initiatives by providing technical guidance and adapting to changing platforms and technologiesReview and recommend purchase decisions related to IT hardware and softwareEssential Functions:The incumbent must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. It requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects. The incumbent must be able to perform the essential functions of this position with or without reasonable accommodation. The Company will provide reasonable accommodation where necessary.Requirements:Bachelor’s degree in information technology, computer science, or related degree OR equivalent industry experience ITIL Foundations Certification preferred5+ years professional work experience managing an IT Operations support teamBusiness and technology acumen to help elicit and address key need and actionsExperience with modern technology platforms and capabilities as well as strong working knowledge of both Agile and traditional SDLC frameworks and IT Service Management frameworks and best practicesProven success working collaboratively with cross-functional team members as well as senior company leadersStrong interpersonal, communication and presentation skills are a mustExperience with IT process improvements and methodologies is preferredExperience in an integrated environment blending external and internal services utilizing multiple vendors is desired. Managing vendor engagements is a plusA background in financial services is desired and experience in the consumer lending in retail and credit card products and servicing is a plusWhat’s In It For You:Robust health insurance including individual and family Medical, Dental and Vision insurancePeace of mind with Life and AD&D InsuranceProtect yourself with company paid Long-Term DisabilitySave on taxes with Flexible Spending AccountsRelax and recharge with Paid Time Off (PTO) ProgramFinancial health with 401kplus employer match up to 4%6 paid holidays per year plus 1 paid floating holiday to use at your convenience We invest in your future through Tuition Reimbursement and ongoing Learning & DevelopmentTake care of your well-being through Wellness perksAbout GenesisGenesis Financial Solutions is one of the nation’s largest non-prime credit card servicing businesses. We serve almost 3 million consumers through two channels: Private Label Credit Card Servicing and direct-to-consumer MasterCard options that we service on behalf of our issuing bank partners.We specialize in second-look finance servicing for consumers who are turned down by a prime lender, yet are just slightly below the prime threshold. We are a company of seasoned consumer finance professionals who believe that everyone deserves the opportunity for both quality credit financing,and the chance to rebuild their credit. With our help, non-prime consumers can buy quality products and services without depleting their savings account.Genesis Financial Solutions is an equal opportunity employer (EEO).

Keywords: Genesis Financial Solutions, Inc., Akron , Sr. IT Support Manager, Other , Akron, Ohio

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