Team Lead
Company: Party City Corporation
Location: Akron
Posted on: April 9, 2021
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Job Description:
COME JOIN THE PARTYAt PCHI, we create joy for our customers by
making it easy to create unforgettable memories. We are Customer
Obsessed. Our Team Leads lead by example and possess the energy and
enthusiasm to match our customers excitement while providing an
exceptional shopping experience. We are knowledgeable about our
products and services because we have the broadest and best
selection of party goods in the industry. We ensure we are in-stock
and easy to shop. We inspire our customers with exciting concepts,
themes, ideas and provide everything they need to bring their party
to life. At PCHI, our promise is Customer First, People Matter, It
Can Be Done and Celebrate! We live our brand every day and love to
party! ARE YOU CUSTOMER OBSESSED?-- You are responsible for
executing best in class sales and service strategies.-- Team Leads
reinforce exceptional customer service behaviors delivered by the
store team through accountability, reinforcement, recognition, and
praise. -- Teams Leads provide value to our guest by delivering a
customer friendly in-store and curbside shopping experience-- You
will leverage technology to enhance the customer service experience
for our internal and external customers.-- You will cultivate an
"It can be done" attitude with your team when it comes to
overcoming obstacles and bringing joy to our customers. -- Team
Leads are responsible for helping deliver on sales, profit, and
service targets, as well as delivering on all key Omni strategies
and metricsWHAT DO YOU BRING TO THE PARTY? -- Do you possess prior
retail management experience? -- Can you lead a team in a dynamic
and fast-paced environment? -- Are you obsessed with ensuring that
your customers are beyond satisfied?-- Are you adaptable and able
to manage change daily through your team? -- Do you possess strong
communication skills and the ability to build relationships with
your staff and customers?RESULTS MATTER! -- Team Leads will master
all OMNI channel service platforms, including in-store pickup,
delivery, curbside pickup, and others.-- You will manage and plan
the daily and weekly workload to deliver on store sales goals and
customer engagement.-- You will assist the Store Team Leader with
team onboarding and learning.-- You will continuously direct and
coach store team members.-- You will support the Store Team Leader
in holding associates accountable to expectations.-- Team Leads are
expected to work a schedule that aligns to customer and business
needs (this includes early morning, evening, overnight shifts, and
weekends).-- Team leads are responsible for creating an environment
that promotes associate engagement and retention.-- As part of the
Leader on Duty (LOD) team, you are responsible for other various
processes and procedures to ensure an efficiently operating store.
Job Requirements:PHYSICAL REQUIREMENTS-- The replenishment process
will require you to lift, push and pull up to 25lbs daily.*
Cleaning, store recovery, setting plan-o-grams and endcap
maintenance is required.-- Climbing ladders is required to re-stock
and obtain merchandise for our customers.-- Ringing transactions on
a register is required. -- Utilization of our helium system to
fulfill customer orders is required.PARTY PERKS AND REWARDS*
Comprehensive Benefit Plan* 401(K) Program * Tuition Reimbursement*
Competitive salary* Fun working environment * Generous associate
discount* Lifestyle benefits
Keywords: Party City Corporation, Akron , Team Lead, Other , Akron, Ohio
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