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Telecommute eCommerce Member Care Specialist

Company: Tradesy, Inc.
Location: Akron
Posted on: April 8, 2021

Job Description:

An online marketplace and e-commerce company is searching for a person to fill their position for a Telecommute eCommerce Member Care Specialist. Core Responsibilities of this position include: Handling a high volume of Tier 2 phone calls and emails Handling all escalated (Tier 1 and 2) calls and escalated emails Serving as a domain knowledge expert Must meet the following requirements for consideration: Strong Customer de-escalation skills Comfortable and experienced using CRM Comfortable and experienced using payment processors and bug reporting systems Capable of independent on-the-spot problem solving

Keywords: Tradesy, Inc., Akron , Telecommute eCommerce Member Care Specialist, Other , Akron, Ohio

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