Access to Care Coordinator
Company: Red Oak Behavioral Health
Location: Akron
Posted on: February 21, 2021
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Job Description:
Description:
Job Summary:The Access to Care Coordinator is responsible for
educating potential clients/program participants about Red Oak's
programs, completing the intake process, coordinating with members
of the leadership team and other staff to ensure timely access to
services, collecting information and appropriate documentation for
services, negotiating the payment plan contract, and verifying
insurance. The Access to Care Coordinator will also assist
individuals in reinstating their insurance coverage following a
lapse if necessary. Essential Functions and Duties:1. Has an
in-depth understanding of Red Oak programs and services, and
successfully explains the details of those programs to prospective
clients/program participants.2. Answers and screens phone and email
inquiries from prospective clients/program participants. Provides
excellent customer service, responding to messages and requests in
a professional manner, and directing clients to the appropriate
services. 3. Serves as a liaison and partners with agency staff and
leadership to ensure clients have timely access to programs and
services.4. Obtains detailed, confidential patient demographic and
insurance information and proficiently documents this information
in the EHR system. Follows guidelines of the Health Insurance
Portability and Accountability Act (HIPAA) in handling clients'
personal information.5. Obtains appropriate consents and
guardianship documents. Ensures that all intake forms are properly
signed and filed.6. Reviews insurance providers' participation in a
behavioral health plan and verifies eligibility for new and
existing insurance clients. 7. Compiles intake packets and is
responsible for ensuring that they include all required and
up-to-date documentation. 8. Tracks clients' participation in
insurance plans and assists clients in re-establishing Medicaid
coverage when necessary.9. Performs various administrative tasks
such as scanning, emailing, faxing, and mailing documents.
Completes and tracks monthly statistical reports as requested.
Gathers required Behavioral Health data for reporting in OBHIS.
.
Requirements:
Qualifications/Requirements:A Bachelor's degree in Psychology,
Social Work, Counseling, or related field (or its equivalent with
at least four years of experience) is required, with at least one
year of experience working in an intake role in a behavioral health
setting. Flexible schedule, with some evenings required. LSW/ LPC
and/or experience providing direct behavioral health care is
preferred. Skills, Knowledge and Abilities:--- Self-motivated,
friendly, and enthusiastic with a positive attitude.--- Detail
oriented with the ability to manage multiple projects at one
time.--- Competent in gathering sensitive information with tact and
empathy.--- Strong professional-level written and verbal
communication skills.--- Strong technological proficiency and
ability to utilize an electronic medical record.--- Excellent
interpersonal and critical thinking skills; ability to work
effectively under pressure in a fast-paced work environment;
committed to exceptional customer service.--- Community and
relationship driven; able to work collaboratively with a team of
inter-disciplinary professionals, family members, visitors, and
partners to determine needs and solutions. --- Ability to navigate
stressful situations and function relatively independently.---
Passion for working on behalf of those living with mental illness
and other at-risk populations.--- Action-oriented, entrepreneurial,
flexible, and innovative work style.--- Strong boundaries and
integrity, with a commitment to the highest level of
confidentiality.--- Knowledge of behavioral health intake processes
and Medicaid enrollment processes.Physical Demands:The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing this job, the employee is regularly
required to sit, talk, and hear. The employee is frequently
required to use hands, fingers, and arms and must occasionally lift
and/or move up to 20 pounds. This position requires regular use of
a computer, telephone, and other office technology.Work
Environment:This job operates in a professional office environment
and in the community. While performing the duties of this position
in the office, this role routinely uses standard office equipment
such as computers, phones, copiers, and fax machines. The employee
may travel to nearby locations for meetings or visits to work sites
and be exposed to changing weather conditions. EEO Statement: Red
Oak is proud to be an equal opportunity workplace.PM21
PI129761457
Keywords: Red Oak Behavioral Health, Akron , Access to Care Coordinator, Other , Akron, Ohio
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