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Access to Care Coordinator

Company: Red Oak Behavioral Health
Location: Akron
Posted on: February 21, 2021

Job Description:

Job Summary:The Access to Care Coordinator is responsible for educating potential clients/program participants about Red Oak's programs, completing the intake process, coordinating with members of the leadership team and other staff to ensure timely access to services, collecting information and appropriate documentation for services, negotiating the payment plan contract, and verifying insurance. The Access to Care Coordinator will also assist individuals in reinstating their insurance coverage following a lapse if necessary. Essential Functions and Duties:1. Has an in-depth understanding of Red Oak programs and services, and successfully explains the details of those programs to prospective clients/program participants.2. Answers and screens phone and email inquiries from prospective clients/program participants. Provides excellent customer service, responding to messages and requests in a professional manner, and directing clients to the appropriate services. 3. Serves as a liaison and partners with agency staff and leadership to ensure clients have timely access to programs and services.4. Obtains detailed, confidential patient demographic and insurance information and proficiently documents this information in the EHR system. Follows guidelines of the Health Insurance Portability and Accountability Act (HIPAA) in handling clients' personal information.5. Obtains appropriate consents and guardianship documents. Ensures that all intake forms are properly signed and filed.6. Reviews insurance providers' participation in a behavioral health plan and verifies eligibility for new and existing insurance clients. 7. Compiles intake packets and is responsible for ensuring that they include all required and up-to-date documentation. 8. Tracks clients' participation in insurance plans and assists clients in re-establishing Medicaid coverage when necessary.9. Performs various administrative tasks such as scanning, emailing, faxing, and mailing documents. Completes and tracks monthly statistical reports as requested. Gathers required Behavioral Health data for reporting in OBHIS. .

Qualifications/Requirements:A Bachelor's degree in Psychology, Social Work, Counseling, or related field (or its equivalent with at least four years of experience) is required, with at least one year of experience working in an intake role in a behavioral health setting. Flexible schedule, with some evenings required. LSW/ LPC and/or experience providing direct behavioral health care is preferred. Skills, Knowledge and Abilities:--- Self-motivated, friendly, and enthusiastic with a positive attitude.--- Detail oriented with the ability to manage multiple projects at one time.--- Competent in gathering sensitive information with tact and empathy.--- Strong professional-level written and verbal communication skills.--- Strong technological proficiency and ability to utilize an electronic medical record.--- Excellent interpersonal and critical thinking skills; ability to work effectively under pressure in a fast-paced work environment; committed to exceptional customer service.--- Community and relationship driven; able to work collaboratively with a team of inter-disciplinary professionals, family members, visitors, and partners to determine needs and solutions. --- Ability to navigate stressful situations and function relatively independently.--- Passion for working on behalf of those living with mental illness and other at-risk populations.--- Action-oriented, entrepreneurial, flexible, and innovative work style.--- Strong boundaries and integrity, with a commitment to the highest level of confidentiality.--- Knowledge of behavioral health intake processes and Medicaid enrollment processes.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands, fingers, and arms and must occasionally lift and/or move up to 20 pounds. This position requires regular use of a computer, telephone, and other office technology.Work Environment:This job operates in a professional office environment and in the community. While performing the duties of this position in the office, this role routinely uses standard office equipment such as computers, phones, copiers, and fax machines. The employee may travel to nearby locations for meetings or visits to work sites and be exposed to changing weather conditions. EEO Statement: Red Oak is proud to be an equal opportunity workplace.PM21 PI129761457

Keywords: Red Oak Behavioral Health, Akron , Access to Care Coordinator, Other , Akron, Ohio

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