Assistant Customer Service Team Leader
Company: Mustard Seed Health Food Market, Inc.
Location: Fairlawn
Posted on: January 12, 2021
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Job Description:
Job Summary Provides leadership in the Customer Service
Department by assisting in directing and managing the associates
and activities of the Customer Service Department. Ensures
excellent customer service to stimulate the growth of the business.
Responsibilities include maintaining proper internal controls for
all customer financial transactions, managing the Customer Service
Desk (refunds, exchanges, product questions, customer complaints,
feedback, etc.) and receiving and handling incoming phone calls to
the store. Supervisory ResponsibilitiesSupervises Customer Service
Supervisors Responsibilities* Promotes team work, coaches, develops
and trains department associates; minimizes turnover, promotes
efficiency, and controls labor costs.* Assist with Scheduling
associates according to labor budget and delegates work assignments
effectively as needed by Team Leader.* Ensures department has
adequate staffing levels during all hours of operation.* Works in
conjunction with Human Resources Department in the hiring,
terminating and disciplining of associates.* Maintains accurate
department records to ensure documentation of activities is
available.* Responsible for receiving and managing incoming phone
calls to the store.* Assists customers with questions about our
products, availability and location of them within the store.*
Receives and forwards customer feedback (comment cards, complaints,
suggestions, etc.) to the appropriate department and Store Manager.
* Manages background music in store to ensure appropriate genre and
volume.* Ensures front entrance areas and common public areas such
as walk ways, vestibules, and rest rooms (rest rooms: Solon only)
are maintained by appropriate personnel so they are clean, neat and
safe.* Ensures sufficient quantity of grocery carts are available
for customers; brings in grocery carts from parking lots as
necessary.* Maintains proper internal controls for all customer
financial transactions. * Responsible for the balancing and
reconciliation of all Cashier tills.* Verifies and audits cash
controls according to established procedures to identify and
prevent cash losses.* Works in conjunction with departments on
special orders for customers.* Works in conjunction with
departments in replenishment and merchandising displays in Front
End check stand area.* Notifies Scanning Department of all scanning
issues and concerns.* Responsible for handling loss prevention
issues in accordance with company policies and legal requirements.*
Follows established protocol and guidelines for opening and closing
cash registers each day.* Notifies Store Director and/or
Maintenance Associate of any equipment needing repair.* Maintains a
safe and clean environment to ensure health code and OSHA
requirements are met.* Analyzes customer and associate feedback to
identify areas needing improvement and develops processes and/or
procedures to address those issues in conjunction with the Store
Director.* Performs duties of Customer Service staff as required.*
Performs other duties as assigned.Education And Experience (E =
Essential D = Desired)(E) High school education or equivalent(E)
Five (5) years customer service experience(E) Five (5) years
supervisory experienceKnowledge, Skills, AbilitiesDemonstrated
ability to plan, organize, direct and controlInterpersonal
skillsBasic computer skills using the windows operating system
including internet, printing, and emailBasic usage of Microsoft
Office Suite including Outlook, Word, and ExcelExcellent cash
handling skillsGeneral knowledge of store
productsPM19PI127338234
Keywords: Mustard Seed Health Food Market, Inc., Akron , Assistant Customer Service Team Leader, Other , Fairlawn, Ohio
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