Commercial Typist / Reviewer
Company: CGT Staffing
Location: Akron
Posted on: January 12, 2021
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Job Description:
ESSENTIAL FUNCTIONS: Review search data provided by
customers/abstractors for completeness and accuracy. Type and/or
Review all products offered within the department (Ownership
Reports, MCRs, Commitments and any other products offered).
Consistently meet and exceed minimum production goals set for the
position. Goals are as follows: Typing O&Es or Commitments: 20+
a day Reviewing Typed O&Es or Commitments: 25+ a day Ability to
manage work queues and maintain/meet customer service level
agreements. - Ensure quality title reporting and meet all specified
turnaround times according to customer service level agreements. -
Monitor files for completeness and recognize missing
items/information. - Expected to maintain 90% accuracy. - Reading
and understanding the daily metrics. Handle general internal and
external customer inquiries without assistance in a timely manner
as presented to you through direct email or group managed email
box. - Ex: Customer requests to revise/correct report or
commitment. - Ex: Other team requests to revise/correct report or
commitment. - Ex: Internal questions from team member via direct
email or to the group box. Monitor, follow-up and resolve problem
files in a timely manner or elevate to appropriate manager or risk
management. Prepare and submit daily production log. Communicate
with coworkers, management, customers and others in a courteous and
professional manner. Assist manager in training new staff members
with Production unit. Ability to work from 7:00 a.m. to 7:00 p.m.
Monday through Friday. Must be personable, positive and a
professional representative of the Company. Regular consistent
attendance is required, that could include attendance at after hour
Company events. Ability to accept supervision. Ability to foster,
develop and maintain professional and collaborative working
relationships. Must be able to get along with others, i.e., peers,
supervisors, outside customers, and vendors. Ability to interact
effectively and professionally with all levels of management,
employees and customers by email, phone and in person. Ability to
work overtime as requested and approved by manager. Perform other
duties as assigned by manager. Job
Requirements:KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED: Excellent verbal
and written communication skills. Excellent interpersonal and
customer service skills. Ability to prioritize and handle multiple
projects. Strong attention to detail and organizational skills.
Proficient in Microsoft Office Suite and Outlook.
Keywords: CGT Staffing, Akron , Commercial Typist / Reviewer, Other , Akron, Ohio
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