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Commercial Typist / Reviewer

Company: CGT Staffing
Location: Akron
Posted on: January 12, 2021

Job Description:

ESSENTIAL FUNCTIONS: Review search data provided by customers/abstractors for completeness and accuracy. Type and/or Review all products offered within the department (Ownership Reports, MCRs, Commitments and any other products offered). Consistently meet and exceed minimum production goals set for the position. Goals are as follows: Typing O&Es or Commitments: 20+ a day Reviewing Typed O&Es or Commitments: 25+ a day Ability to manage work queues and maintain/meet customer service level agreements. - Ensure quality title reporting and meet all specified turnaround times according to customer service level agreements. - Monitor files for completeness and recognize missing items/information. - Expected to maintain 90% accuracy. - Reading and understanding the daily metrics. Handle general internal and external customer inquiries without assistance in a timely manner as presented to you through direct email or group managed email box. - Ex: Customer requests to revise/correct report or commitment. - Ex: Other team requests to revise/correct report or commitment. - Ex: Internal questions from team member via direct email or to the group box. Monitor, follow-up and resolve problem files in a timely manner or elevate to appropriate manager or risk management. Prepare and submit daily production log. Communicate with coworkers, management, customers and others in a courteous and professional manner. Assist manager in training new staff members with Production unit. Ability to work from 7:00 a.m. to 7:00 p.m. Monday through Friday. Must be personable, positive and a professional representative of the Company. Regular consistent attendance is required, that could include attendance at after hour Company events. Ability to accept supervision. Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors. Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person. Ability to work overtime as requested and approved by manager. Perform other duties as assigned by manager. Job Requirements:KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Ability to prioritize and handle multiple projects. Strong attention to detail and organizational skills. Proficient in Microsoft Office Suite and Outlook.

Keywords: CGT Staffing, Akron , Commercial Typist / Reviewer, Other , Akron, Ohio

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