Help Desk Analyst I

Company: Robert Half
Location: Akron
Posted on: November 21, 2020

Job Description:

Description Robert Half Technology is searching for a Help Desk Analyst to support local and field users in a growing company. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Twinsburg, Ohio area and is a long-term temporary-to-full-time opportunity. Responsibilities - Independently investigate and implement solutions to technical issues - Pinpoint recurring technical issues and present solutions to address the root of the problems - Answer and follow up on technical help tickets submitted via phone, email, and walk-ups - Deliver IT support for operating systems, productivity software, and a variety of other applications used internally bull Requires working knowledge of infrastructure technology. bull Requires troubleshooting capabilities of the operating systems, and OS modifications. bull May install and configures non-standard and legacy applications. bull May assist with the resolution of advanced issues. bull Proficient PC skills bull Experience supporting multi-platform environments including the following Windows 2000XP detail oriented, Microsoft Office detail oriented Suite, Lotus Notes, Microsoft Exchange, Microsoft bull Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris. bull Good understanding of the following hardware and network topologiesprotocols HP and Dell desktops, laptops, network hubs, Ethernet and TCPIP protocol bull Individual may participate in a rotating primary support role. This includes after hour and weekend support as required bull Periodic travel to support business initiatives is required. bull Ability to work effectively in a team environment Requirements - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Strong problem-solving skills - Experience with IT support ticketing systems - Firm grasp of basic networking concepts - Demonstrated knowledge of user administration and bug fixing in a client server environment - Expertise in Imaging Devices - Meraki experience desired Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Akron , Help Desk Analyst I, Other , Akron, Ohio