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Desktop Analyst

Company: Revel IT
Location: Akron
Posted on: November 20, 2020

Job Description:

ROLE Desktop Analyst Fully owns the evaluation of hardware and software requests that support current and future IT requirements. Responsible for evaluating client requests, prioritizing and coordinating case workflow and managing client escalations. Accountabilities Requires working knowledge of infrastructure technology. Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment. Requires working knowledge of all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies. Requires troubleshooting capabilities of the operating systems, and OS modifications. May install and configures non-standard and legacy applications. May assist with the resolution of advanced issues. QUALIFICATIONS Two year degree in Computer Science or equivalent experience. Typically would work on or coordinate projects of moderate size and organizational span. Projects would typically have low to moderate budget impact. Requirements Excellent communication and interpersonal skills. Able to motivate and direct team members to build productive, cooperative work teams. Work well both independently and as a member of a high performance team. Proactive, innovative, and creative in meeting customer and enterprise needs. Proficient PC skills including working knowledge. Thorough knowledge of business unitrsquos functions and applications. Strong analytical, problem solving, organizational, and planning skills. Understanding of project management theory and team dynamics. Proven ability to effectively collaborate with others, initiate action, and adapt to change KnowledgeSkills Requirements Excellent verbal and written communication skills Excellent interpersonal skills Experience supporting multi-platform environments including the following Windows 2000XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris. Good understanding of the following hardware and network topologiesprotocols HP and Dell desktops, laptops, network hubs, Ethernet and TCPIP protocol Individual may participate in a rotating primary support role. This includes after hour and weekend support as required Periodic travel to support business initiatives is required. Ability to work effectively in a team environment.

Keywords: Revel IT, Akron , Desktop Analyst, Other , Akron, Ohio

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