Customer Service - Regional Service Support Manager

Company: LeafFilter
Location: Akron
Posted on: November 20, 2020

Job Description:

Why Work at LeafFilter?

LeafFilter Gutter Protection has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we’ve crafted a team of the very finest to ensure we make a difference…both to the homeowners we support and to the staff that’s at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we’re looking for someone just like you to make our team extraordinary.

Are we your company?

LeafFilter is dominating the gutter protection industry and we continue to grow.  We work hard and play harder.  We’re a big company with a small company feel.  We have ambition and drive and we’re in constant development.  For us, we strive to be better than the best and we want you to join in our success!  LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America’s largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.

What do we offer?

Industry leading compensation package

Full Medical, Dental, and Vision benefits after 90 days

401k retirement savings plan

Paid Time Off

Wellness programs including Peerfit

Endless opportunity for growth and advancement

LeafFilter Awards and Accolades: (2019)

Inc. 5000’s fastest growing companies in America for eight straight years

Qualified Remodeler Magazine’s Top 500 List: 4th Largest Remodeler

Remodeling Magazine’s Top 550 List: 3rd Largest Remodeler

Top Workplace by Cleveland Plain Dealer

Primary Purpose:

Manages a team of Service Assistants that will provide excellent customer service

Essential Duties and Responsibilities:

Oversees a specific dedicated service team, responsible for the following:

Oversees up to 10 Service Assistants

Responsible for monitoring and reporting on their team utilizing  Bright metrics

Assures Time off coverage for Service Assistants

Meet with Service Support Manager regularly, Service Assistants for performance feedback, and general department updates

Assist/lead with new hire training for Service Assistants

Helps with inbound and outbound phone calls as needed during overflow times, when regular Service Assistant are in a short staff situation, or business call demands exceed capacity

Help with voicemail management

Help with report generation and development, as needed.

Minimum Skills and Competencies:

High school diploma or general education degree (GED) required

Leadership, supervisor and management abilities

Great Call Handling and Customer Service (previous call center and/or customer service a plus)

Proficient computer skills and ability to learn new software programs

Multitasking

High Volume Worker

High Quality Worker

Self-Motivated/Self-Starter

Experience of 6 months or more with the department preferred and/or previous management experience.

For immediate consid eration please email akebbel @leaffilter.com

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Keywords: LeafFilter, Akron , Customer Service - Regional Service Support Manager, Other , Akron, Ohio