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Technical Product Manager

Company: LeafFilter
Location: Akron
Posted on: October 18, 2020

Job Description:

Job Description Primary Purpose: Utilize expertise in water chemistry, water treatment systems and technologies, water testing, laboratory protocols, industry certification and testing standards, product application and installation best practices, customer service and technical support to aid Leaf Home Water Solutions' initial launch and then support its rapid growth. This position is of paramount importance to the success of Leaf Home Water Solution's ability to provide quality products, installation, and service. Essential Duties and Responsibilities: * Product Development - work closely with manufacturers to specify and provide a product set to address the known water conditions and consumer preferences of our target demographic * Product Management - assist in developing a full suite of product support documents, including owners manuals, installation guides and standards, certifications (applications and executions), warranties and satisfaction guarantees, etc. * Content creation - assist the marketing team by providing physical products for photo shoots as well as specific product details and/or processes for illustrative videos, etc. * Installation SOPs - document for each product an approved installation standard and translate each standard into how-to collateral and videos. * Technical Support - create and maintain a Technical Field Installation Manual for frequently encountered installation hurdles that illustrates the solution for each one. * Water Testing - install and maintain a fully capable water testing laboratory within the Orlando branch. Set up water sample collection procedures, reporting and trouble shooting policies to assist Service Technicians in solving complicated service tickets * Training Materials - assist the marketing team in creating simplified training materials for Service Support personnel as well as provide technical direction for both sales and installer training as needed. * Vendor Management - as needed, work with Supply as a technical support specialist to aid and assist with vendor relationship management Minimum Skills and Competencies: * Bachelor's degree or equivalent work, training and related experience * 10+ years of experience within the water treatment industry * 5+ experience with direct consumer relations / support * Expert knowledge of water treatment systems, products, medias, technologies, industry certifications (e.g. NSF, IAPMO, WQA, etc.) and testing protocols * Expertise in setting up and running a non-regulated water testing laboratory * Outstanding communication skills, both oral and written * Hands on style approach with passion and curiosity for problem solving * Process oriented mindset with strong business acumen * Ability to collaborate and work across multiple teams * Successful operating in an entrepreneurial environment * Experience and success working in a self-managed environment * Ability to multi-task and operate successfully in a deadline driven environment * Computer proficiency in Microsoft Office and Excel Desired Skills: * Ability to learn systems (e.g. CRM, analytics & reporting), CAD or engineering software experience a plus Please send your resume to aowen@leaffilter.com for immediate consideration. #IND123 #CB Company Description LeafFilter is the North America's largest gutter protection system and we're growing! Development and advancement opportunities are limitless. Our product is the top ranked gutter protection system by the leading consumer reporting magazine. Our company is the #2 ranked Replacement Contractor in the country. We are ranked as one of the Top Places to Work annually. Best of all, our customers love us! Have FUN and make a GREAT living while developing yourself, your direct reports and LeafFilter!

Keywords: LeafFilter, Akron , Technical Product Manager, Other , Akron, Ohio

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