Call Center Representative - Full Time 2nd Shift

Company: LeafFilter
Location: Akron
Posted on: September 15, 2020

Job Description:

Why Work at LeafFilter? LeafFilter Gutter Protection (a Leaf Home Solutions Company) has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and weve crafted a team of the very finest to ensure we make a differenceboth to the homeowners we support and to the staff thats at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because were looking for someone just like you to make our team extraordinary.

Primary Purpose: Inbound & Digital Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.

Expected Start Date: 9/21/20 Class Size: 10 Hires Location: Hudson Corporate Campus Shift: Full Time 2nd Shift Monday-Thursday from 3pm-10pm and either Saturday from 9am-3pm OR Sunday from 2pm-8pm

Essential Duties and Responsibilities:

* Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion * Initiate outbound calls for digital advertisement sales leads generated * Serve as initial point of contact for potential customer via phone and email * Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation * Document and update customer interaction within customer relationship management (CRM) system * Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible * De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution * Exceed customer service expectations by providing an outstanding experience to every potential customer * Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality * Promote teamwork through consistency, reliability and group cohesiveness

Minimum Skills and Competencies:

* Must possess effective verbal and written communication skills and other web-based programs * Must possess multi-tasking proficiency in ability to type while speaking to customers * Ability to work independently as well as in a team environment * Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns * Ability to adapt to new situations and learn quickly * High level of flexibility in a constantly changing environment * Ability to make decisions quickly by balancing company guidelines and customer needs * High degree of dependability, motivation and flexibility * Ability to work the following hours: Monday-Thursday from 3pm-10pm and either Saturday from 9am-3pm OR Sunday from 2pm-8pm

Desired Skills:

* Previous experience in a dynamic call center or customer service role

Are we your company? LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. Were a big company with a small company feel. We have ambition and drive and were in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North Americas largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.

What do we offer?

* Industry leading compensation package * Full and FREE Medical, Dental, and Vision benefits after 90 days * 401k retirement savings plan * Paid Time Off * Wellness programs including gym reimbursement * Akron METRO FlexRide transportation * Endless opportunity for growth and advancement

L eaf Home Solutions Awards and Accolades: (2020)

* Inc. 5000s fastest growing companies in America for eight straight years * Qualified Remodeler Magazines Top 500 List: 4th Largest Remodeler * Remodeling Magazines Top 550 List: 2nd Largest Remodeler * Six-time Top Workplace Award Winner by Cleveland Plain Dealer

Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For immediate consideration please send your resume to sdehoff@leaffilter.com #IND123 #CB

Keywords: LeafFilter, Akron , Call Center Representative - Full Time 2nd Shift, Other , Akron, Ohio