AkronRecruiter Since 2001
the smart solution for Akron jobs

Call Center Representative - Full Time 1st Shift

Company: LeafFilter
Location: Akron
Posted on: September 14, 2020

Job Description:

Why Work at LeafFilter? LeafFilter Gutter Protection (a Leaf Home Solutions Company) has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we've crafted a team of the very finest to ensure we make a difference---both to the homeowners we support and to the staff that's at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we're looking for someone just like you to make our team extraordinary. Primary Purpose: Inbound & Digital Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television. Expected Start Date: 9/21/20 Class Size: 10 Hires Location: Hudson Corporate Campus Shift: 1st Monday - Friday 8AM-3PM Essential Duties and Responsibilities:

  • Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
  • Initiate outbound calls for digital advertisement sales leads generated
  • Serve as initial point of contact for potential customer via phone and email
  • Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
  • Document and update customer interaction within customer relationship management (CRM) system
  • Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
  • De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
  • Exceed customer service expectations by providing an outstanding experience to every potential customer
  • Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
  • Promote teamwork through consistency, reliability and group cohesiveness Minimum Skills and Competencies:
    • Must possess effective verbal and written communication skills and other web-based programs
    • Must possess multi-tasking proficiency in ability to type while speaking to customers
    • Ability to work independently as well as in a team environment
    • Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
    • Ability to adapt to new situations and learn quickly
    • High level of flexibility in a constantly changing environment
    • Ability to make decisions quickly by balancing company guidelines and customer needs
    • High degree of dependability, motivation and flexibility
    • Ability to work the following hours: Monday - Friday 8AM - 3PM
    • Stable and functioning cable internet connection for those working remotely Desired Skills:
      • Previous experience in a dynamic call center or customer service role Are we your company? LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. We're a big company with a small company feel. We have ambition and drive and we're in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America's largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution. What do we offer?
        • Industry leading compensation package
        • Full and FREE Medical, Dental, and Vision benefits after 90 days
        • 401k retirement savings plan
        • Paid Time Off
        • Wellness programs including gym reimbursement
        • Akron METRO FlexRide transportation
        • Endless opportunity for growth and advancement L eaf Home Solutions Awards and Accolades: (2020)
          • Inc. 5000's fastest growing companies in America for eight straight years
          • Qualified Remodeler Magazine's Top 500 List: 4th Largest Remodeler
          • Remodeling Magazine's Top 550 List: 2nd Largest Remodeler
          • Six-time Top Workplace Award Winner by Cleveland Plain Dealer Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For immediate consideration please send your resume to #IND123 #CB

Keywords: LeafFilter, Akron , Call Center Representative - Full Time 1st Shift, Other , Akron, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A Flatbed Truck Driver - Regional - Home Weekends!
Description: CDL-A FLATBED REGIONAL TRUCK DRIVER JOBS Weekly Home Time With Excellent Pay Great Lakes Flatbed Fleet: Are you ready to grow and thrive in your career without giving up your weekends Join our (more...)
Company: Roehl Transport Inc
Location: Warren
Posted on: 09/21/2020

CLEVELAND VIRTUAL DIVERSITY JOB FAIR
Description: Jobseekers COMPLETE YOUR REGISTRATION at this LINK and upload your resume CLEVELAND AREA VIRTUAL DIVERSITY JOB FAIR Thursday, September 24, 2020 10:00am-1:00pmABOUT THE VIRTUAL CLEVELAND AREA DIVERSITY (more...)
Company: Catalyst Career Group
Location: Strongsville
Posted on: 09/21/2020

Crew Lead
Description: ul li Experience Required: 1 to 3 years li Experience Desired: Supervisory Experience, Customer Service/Retail Experience li Education Required: High school diploma or equivalent li Certification (more...)
Company: Giant Eagle
Location: Strongsville
Posted on: 09/21/2020


Warehouser (Immediate Openings) - Earn up to $18.30/hr
Description: Warehouse Team Member - North Randall, Euclid br br Shifts: br Overnight, Early Morning, Day, Evening, Weekend, Flexible, Part Time br br Location: br North Randall, Euclid, br br Job (more...)
Company: Amazon
Location: Strongsville
Posted on: 09/21/2020

Security Officer - Multiple Site - USO
Description: Hiring Now PLEASE CLICK APPLY OR TEXT JOBS TO 561- - FROM YOUR SMARTPHONE The world's leading private security organization, G4S, has an immediate job opportunity for a Multiple Site Officer. (more...)
Company: G4S
Location: Warren
Posted on: 09/21/2020

Caregiver (Full-time and Part-time)
Description: We are looking for caregivers, of all experience levels, to become a part of our caregiver network Dependable, compassionate, and upbeat caregivers who can provide companion care, personal care, and/ (more...)
Company: CareInHomes
Location: Strongsville
Posted on: 09/21/2020

Crew Leader
Description: ul li Experience Required: 1 to 3 years li Experience Desired: Supervisory Experience, Customer Service/Retail Experience li Education Required: High school diploma or equivalent li Certification (more...)
Company: Giant Eagle
Location: Strongsville
Posted on: 09/21/2020

Team Leader
Description: Experience Required: 1 to 3 years Experience Desired: Supervisory Experience, Customer Service/Retail Experience Education Required: High school diploma or equivalent Certification or Licensing Preferred: (more...)
Company: Giant Eagle
Location: Strongsville
Posted on: 09/21/2020

Amazon Workforce Staffing Amazon Pickerpacker Fulltime Permanent Position + 500 Signon Bonus
Description: Amazon Workforce Staffing Amazon Pickerpacker Fulltime Permanent Position 500 Signon Bonus - Amazon Workforce StaffingWarehouse Team Members Location:Imperial, Pittsburgh PA.Job opportunities vary (more...)
Company: Cylcon Jobs
Location: Warren
Posted on: 09/21/2020

Swagelok Machine Operator - Strongsville, Oh
Description: Shift: 1stFacility: StrongsvilleReq ID: 2998Position Summary:At this level the associate is able to perform more complex duties per standard work including process changeovers and troubleshooting with (more...)
Company: Swagelok
Location: Strongsville
Posted on: 09/21/2020

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Akron RSS job feeds