System Coordinator PPG Revenue Cycle

Company: Cleveland Clinic
Location: Akron
Posted on: February 16, 2020

Job Description:

Job Summary:The System Coordinator, PPG Revenue Cycle is responsible for the coordination of patient access services and practice management systems administration for the Partners Physician Group (PPG) and other associated entities. Implements system changes to improve the overall operations of the revenue cycle by improving accurate processing of registration, coding, billing, cash posting and accurate collection of reimbursement to ensure consistent cash flows for PPG and other associated entities.

• Works closely with various PPG practices and Administration, outside billing service and software vendor, and hospital departments as applications system coordinator for the PPG practices revenue cycle (Epic / Cadence).
• Maintains the revenue cycle systems project log and tracks, coordinates and communicates updates to the management teams in Revenue Cycle and in Practice Operations.
• Assists with the interfaces from various systems to ensure routine processing and maintenance and continued development of the revenue cycle systems, including addition of new entities, departments and accounts, development of customized reports, and changes in reporting structures.
• Coordinates the testing of all new systems and upgrades to systems interfacing to the revenue cycle systems.
• Develops and maintains documentation for the PPG and Administrative Billing systems. Collaborates with others in the development and administration of initial and on-going in-house training of revenue cycle and practice staff as well as peripheral users for the systems.
• Provides application support and acts as liaison between the Epic revenue cycle and Information Systems technical staff for system user. Coordinates with information Systems technical staff regarding security for various systems.
• Coordinates activities among Information Systems, revenue cycle departments, and outside software vendor and billing service in implementing necessary changes in a timely and accurate manner.
• Develops system updates and ensures compliance with departmental training programs on a continual basis. Assists with updating processes due to new technology.
• Interacts with other system entities in matters related to PPG revenue cycle systems. Coordinates and assists with data requests to monitor A/R.
• Coordinates the development of various databases and tables contained in the practice management system for new practices to ensure coordination of department procedures with systems functions. Establishes various accounts and access to multiple systems for new practices.
• Assists the management teams in the Revenue Cycle and in Front-End Operations in automating manual processes to increase productivity throughout the department and practices through the creation of new reports, programs or other system enhancements that will improve efficiency. Monitors denials and backlogged data and follows up appropriately within Epic and other systems.
• Assists the Director, Revenue Cycle and Manager, Front-End Operations in automating manual processes to increase productivity throughout the department and practices through the creation of new reports, programs or other system enhancements that will improve efficiency. Monitors denials and backlogged data and follows up appropriately.
• Follows and supports the System Compliance Policy. Appropriately responds to complaints and reports potential compliance problems to the Director, Revenue Cycle.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements.
• Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge and safety.
• Other duties as assignedEducation:
  • Bachelors degree in business administration or information services, or the equivalent combination of relevant experience and/or education.Certifications:
    • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.Complexity of Work:
      • Excellent written and verbal communications skills required to work with all areas of the revenue cycle. Strong analytical and problem-solving abilities. Proficient in the use of Microsoft Office software, including Access, Excel and Word.Work Experience:
        • Five years experience with medical practice management systems and medical practice billing.
        • Epic Cadence experience preferred.Physical Requirements:Personal Protective Equipment:
          • Follows standard precautions using personal protective equipment as requiredThe policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinics Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities

Keywords: Cleveland Clinic, Akron , System Coordinator PPG Revenue Cycle, Other , Akron, Ohio