Deduction Resolution Specialist, Customer Logistics

Company: The J.M. Smucker Company
Location: Akron
Posted on: February 15, 2020

Job Description:

The J.M. Smucker Company has a unique culture rooted in our Basic Beliefs, strengthened by Our Commitment to Each Other and perpetuated by the creation of an environment that leads to the continued growth of our employees.Inspired by more than 120 years of business success and five generations of family leadership, The J. M. Smucker Company makes food that people and pets love. The Company's portfolio of 40+ brands, which are found in 90 percent of U.S. homes and countless restaurants, includes iconic products consumers have always loved such as Folgers, Jif and Milk-Bone plus new favorites like Caf Bustelo, Smucker's Uncrustables and Rachael Ray Nutrish. Over the past two decades, the Company has grown rapidly by thoughtfully acquiring leading and emerging brands, while ensuring the business has a positive impact on its 7,000+ employees, the communities it is a part of and the planet. For more information about The J. M. Smucker Company, visit https://jmsmucker.com .TITLEDeduction Resolution Specialist, Customer LogisticsLOCATIONOrrville, OH (Close proximity to Cleveland/Akron)REPORTS TOManager, Customer LogisticsPOSITION SUMMARYEnsures a high degree of focus on relationship building with internal and external customers to resolve invoice payment discrepancies (i.e. deductions, overpayments), while identifying trends to drive future improvement. This individual should have an interest in supply chain with strong collaboration, analytical and problem-solving skills, as well as strong communication skills.KEY RESPONSIBILITIESCollaborates with a third-party brokerage firm and/or directly with sales and customers to research and resolve invoice deductions on customer payments that support key accounting and finance decisions.Responsible for idea generation, maintenance and utilization of department tools and dashboards to identify supply chain trends and opportunities through data analysis.Accountable for the performance of brokers and sales support on pre-determined deduction goals, timely follow up with customers on unauthorized deductions and takes the lead on driving positive results.Build strong partnerships with internal and external customers, while maintaining a cost/service mindset focusing on communication.Identifies cost savings and avoidance opportunities and assists in implementing to drive improvement.Support customer supply chain scorecard information to monitor KPIs (Key Performance Indicators) and provide the root cause and corrective action when goals are not met.Manage a combination of daily responsibilities and special projects to support current business activities and needs.SELECTION CRITERIAEducation Bachelor's Degree required. A Business or Supply Chain degree is preferredExperience At least 1 year of related business or internship experience is requiredExperience in the CPG (Consumer Packaged Goods) industry is a plusOther Effective interpersonal skills, both written and verbal, to build relationships with internal and external customersIntermediate Excel skills (V-Lookup, Pivot Table, Formulas)Strong problem solving, and analytical skills needed in managing complex business situations and achieving objectivesAbility to organize information and prioritize tasks to meet deadlines in time sensitive situations based on customer needsAbility to display indirect leadership across other functional areas to accomplish customer goalsProficient computer skills, including Microsoft Word and PowerPointCareer interest in the Supply Chain field preferredData visualization tool experience a plus (i.e. Spotfire, Tableau)

Keywords: The J.M. Smucker Company, Akron , Deduction Resolution Specialist, Customer Logistics, Other , Akron, Ohio