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Cisco IP Telephony Network Engineer

Company: Akron Children's Hospital
Location: Akron
Posted on: September 13, 2019

Job Description:

About UsAkron Children s Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best children s hospitals by U.S. News and World Report. Our dedicated staff serves nearly 900,000 patient visits per year through our 2 hospital campuses and a large network of locations offering primary and specialty care.We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.OUR PROMISES

  • To treat every child as we would our own
  • To treat others as they would like to be treated
  • To turn no child away for any reasonWe are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.Shift Information: Day JobM-F 8-5
    Position Summary:
    As a key role within the corporate IS division, this position's major responsibility area is to implement new solutions as deemed needed for business, support existing solutions in place, and troubleshoot problems as reported for the Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE) as well as third party integrated technology including the Avaya CS-1000e TDM phone system.ResponsibilitiesWork with telecommunications and network team to Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, UCCX, IM&P, Finesse, Jabber, Expressway, etc.Provide project design, development and installation support for Moves, Adds and ChangesMaintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructureVoice project resource for office moves and new facilities on including coordination of circuit installations and turn-ups, design call flows, based on business requirements and within USI StandardsSupport preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly. Perform the necessary documentation additions, updates and deletions to the in-house documentationAbility to troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues.Willingness to work extended hours as needed and deadlines require and be on a rotational on-call 24x7Perform level 1-3 technical support and escalation for network and telecommunications voice issuesPerform operational and administration tasks and configuration changes. Recommend operational enhancementsMonitor and maintain our ticketing queue responding within service level requirements. Knowledge, Skills and AbilitiesCisco Voice \\\\ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice)BA/BS degree in technical discipline preferred or equivalent 5 years experience in the Cisco IP telephony technologyAt least 3 years of Cisco Unified Contact Center Express in troubleshooting, design and configuration experience in a call center environment a plusTelecommunications configuration, design and troubleshootingFamiliarity with server operating systems (Linux, Windows) and application softwareUnderstanding of networking concepts and tools used for monitoring and troubleshooting Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS)Cisco IOS experience required Strong organizational skills, excellent communication and people skillsMust be able to multitask, manage multiple projects and shifting priorities Ability to work independently or in a team environmentAkron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. EEO is the law, please click/copy paste the link below to learn more: Associated topics: electrical, network engineer, nortel, osp, system analyst, system engineer, test engineer, voip, wan, wireless

Keywords: Akron Children's Hospital, Akron , Cisco IP Telephony Network Engineer, IT / Software / Systems , Akron, Ohio

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