AkronRecruiter
the smart solution for Akron jobs

Customer Applications / Technical Support Specialist

Company: PERKINELMER INC.
Location: Akron
Posted on: February 13, 2019

Job Description:

Provide support for products assigned by the Manager. This requires a working knowledge of the products and includes the following duties:
- Answer incoming calls and emails.
- Identify and investigate product and quality system problems, utilizing the complaint handling system where appropriate.
- Independently troubleshoot, resolve, and test technical issues for products assigned by the Manager.
- Dispatch field engineers when appropriate.
- Create appropriate documentation for all work performed.
- Conduct customer training sessions for products assigned by the Manager.
- Produce and maintain customer training material.
- Engage Customer Service to assist with technical reviews of equipment orders.
- Transition knowledge to other team members through documentation and communication.
- Understand and communicate product descriptions and customer specific workflows for products supported.
- Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction.
- Engage in special projects as assigned.
- Proactively communicate status of special projects and unresolved issues to the Manager.
- Ensure the complete satisfaction of the customers.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer? is committed to a culturally diverse workforce.

Keywords: PERKINELMER INC., Akron , Customer Applications / Technical Support Specialist, IT / Software / Systems , Akron, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Null - Snagajob - Banners Mobile - 320x50
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber
Location: Cleveland
Posted on: 02/24/2019

Software Developer (Junior)
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Warren
Posted on: 02/24/2019

Entry Level Software Developer - Youngstown
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Youngstown
Posted on: 02/24/2019


Current College Students - 2019 Technology Spring Co-op (College Hire, January Start)
Description: Caring for the world, one person at a time has inspired and united the people of Johnson Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services (more...)
Company: Johnson & Johnson
Location: Cuyahoga Falls
Posted on: 02/24/2019

Product Tester at Home. $25hr-$45hr. No Experience Required. Part-time
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Olmsted Falls
Posted on: 02/24/2019

Tier 3 Support Engineer - Windows, Unix/Linux
Description: Tier 3 Support Engineer - Windows, Unix/Linux Tier 3 Support Engineer - Windows, Unix/Linux - Skills Required - Windows, Unix/Linux, Server Troubleshooting, Network Troubleshooting, VMware / Hyper-V / (more...)
Company: CyberCoders
Location: Cleveland
Posted on: 02/24/2019

Remote Product tester - no experience required
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Middlefield
Posted on: 02/24/2019

Software Engineer
Description: Pressco Technology Inc. is a world leader in design and development of ultra high-speed sensing and process monitoring products for the global container manufacturing industry. --We are currently seeking (more...)
Company: Pressco Technology Inc.
Location: Solon
Posted on: 02/24/2019

Remote Product tester - no experience required
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Newton Falls
Posted on: 02/24/2019

Principal Technical Program Manager
Description: Job: Product
Company: Oracle
Location: Independence
Posted on: 02/24/2019

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Akron RSS job feeds