AkronRecruiter
the smart solution for Akron jobs

Customer Applications / Technical Support Specialist

Company: PerkinElmer
Location: Akron
Posted on: January 15, 2019

Job Description:

Provide support for products assigned by the Manager. This requires a working knowledge of the products and includes the following duties: Answer incoming calls and emails. Identify and investigate product and quality system problems, utilizing the complaint handling system where appropriate. Independently troubleshoot, resolve, and test technical issues for products assigned by the Manager. Dispatch field engineers when appropriate. Create appropriate documentation for all work performed. Conduct customer training sessions for products assigned by the Manager. Produce and maintain customer training material. Engage Customer Service to assist with technical reviews of equipment orders. Transition knowledge to other team members through documentation and communication. Understand and communicate product descriptions and customer specific workflows for products supported. Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction. Engage in special projects as assigned. Proactively communicate status of special projects and unresolved issues to the Manager. Ensure the complete satisfaction of the customers.

Keywords: PerkinElmer, Akron , Customer Applications / Technical Support Specialist, IT / Software / Systems , Akron, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Full Stack Developer - Mentor
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Mentor
Posted on: 01/21/2019

Java Developer - Mentor
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Mentor
Posted on: 01/21/2019

Oracle PL/SQL Developer
Description: Experienced PL/SQL DeveloperLocation: Cleveland, OHDuration: 6-12 months Key Responsibilities: li 2. Follow standard coding practices for all new and existing code 3. Resolve any issues dealing with (more...)
Company: Promantis Inc
Location: Cleveland
Posted on: 01/21/2019


RN Supervisor
Description: RN Supervisor - Day and Nights12 Hour ShiftsNEW PAY SCALEHanover House Nursing and Rehabilitation Center435 Avis Avenue NW Massillon, Ohio 44646WE KNOW IT'S IN YOU.We want to bring out your best.HANOVER (more...)
Company: Hanover Healthcare Center
Location: Massillon
Posted on: 01/21/2019

Product Tester at Home. $25hr-$45hr. No Experience Required. Part-time
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: West Salem
Posted on: 01/21/2019

Front End Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Euclid
Posted on: 01/21/2019

Full Stack Developer - Cuyahoga Falls
Description: br Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Cuyahoga Falls
Posted on: 01/21/2019

Full Stack Developer - Euclid
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Euclid
Posted on: 01/21/2019

Entry Level Software Engineer - Massillon
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Massillon
Posted on: 01/21/2019

Full Stack Java/ API Lead
Description: Mandatory Skills: ul li Minimum 5 years' experience using open-source Java-based frameworks and tools including Apache, Spring , Hibernate,
Company: Photon Infotech
Location: Cleveland
Posted on: 01/21/2019

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Akron RSS job feeds