Technology Service Technician

Company: Compunnel
Location: Cleveland
Posted on: April 20, 2024

Job Description:

Description-

Administer Technology-oriented issues escalated by the on-site Business unit. Issues are captured in a Service-Now ticket queue for this team to resolve.

Troubleshooting user account access for existing team members.

Troubleshooting selects application system issues and working with level 2 technical support groups to resolve issues that cannot be resolved by self.

Run out access management requests for new hires being onboarded by the line of business.

Familiarity with AWS workspaces or virtual machines a plus.

Technical aptitude to perform time trials on application latency and slow-down issues to support level 2 testing and support questions.

Technical aptitude to learn and support user applications.

Formal programming knowledge or experience (e.g. Python, C++, Java) or scripting (JavaScript) preferred.

Provide technical assistance to user community for workstations, desktop applications and scanning equipment.

There is no extensive lifting, walking or standing.

Manager will review resumes and be seeking technical specialist capabilities -----" beyond just MS-Office skill sets. Experienced Technical Service Desk skills or formal MIS degrees preferred.

Parking is free on site.

Education: Bachelors Degree

Additional client information:

Keywords: Compunnel, Akron , Technology Service Technician, IT / Software / Systems , Cleveland, Ohio