Technical Support Services

Company: Modis
Location: Akron
Posted on: June 25, 2022

Job Description:

Modis is currently seeking a Technical Support Service Tech for a client in Akron, Ohio. This position is onsite, but will require travel within the Akron area on occasion. Must reside within reasonable commuting distance to Akron
SUMMARY
The successful candidate in the Technical Support Services (TSS) Engineer role provides technical assistance and support to clients of FIT Technologies. The TSS Engineer supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
ESSENTIAL DUTIES

• Build and maintain relationships with clients and other team members
• Perform software/hardware upgrades
• Install, maintain, and repair, desktop hardware, network equipment and PC peripherals
• Maintain daily service calls and meet requested SLA time frames based on client expectations
• Provide detailed progress updates in a timely and accurate manner
• Perform routine maintenance following company and vendor standards
• Work to ensure physical cabling infrastructure meets desired standards
• Participate in equipment liquidations
  
  REQUIRED EXPERIENCE AND SKILLS
  
  • Display a professional, reliable, trustworthy, and positive demeanor
  • Ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system
  • Ability to relay technical information and instruction (in writing and verbally) to clients with varying ranges of technical knowledge and background
  • Organizational skills with strong orientation to detail and ability to follow-through on tasks
  • Basic understanding of varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
  • Experience with Microsoft Office applications
  • Comprehension of networking protocols and concepts such as TCP/IP addressing, and VLANS
  • Familiarity with network-based PC operating system deployment
  • Ability to maintain confidentiality of information accessed, processed, or stored
  • Demonstrated ability to:
  • work and adapt in an evolving-priority environment
  • follow processes and protocols
  • meet deadlines and to manage multiple tasks simultaneously
  • ensure physical cabling meets desired standards
  • learn software tools/applications (e.g. asset tracking and ticketing system)
    
    ADDITIONAL QUALIFICATIONS AND CERTIFICATIONS
    
    • A+, Network+, MTA, MCSA certifications are desirable

Keywords: Modis, Akron , Technical Support Services, IT / Software / Systems , Akron, Ohio